Executive Meeting Manager

Pyramid Global Hospitality•Miami, FL

About The Position

The Executive Meetings Manager is responsible for proactively prospecting, facilitating and closing group business opportunities as well as event execution for their assigned market. This role will focus on building and maintaining client relationships with clients and event planners. The EMM will be responsible for collaborating with clients to plan and customize events within their assigned sales parameters. This role will require the ability to influence team members at all levels across a variety of job functions and will report directly to the Director of Sales.

Requirements

Bachelor’s Degree in Hospitality, Business Administration or equivalent education/experience
A minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience
Delphi experience would be helpful
Previous experience in a luxury resort setting helpful
Experience using Delphi or sales automation program is required.
Proficient in Microsoft Office 365
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor

Nice To Haves

Delphi experience would be helpful
Previous experience in a luxury resort setting helpful

Responsibilities

Meets and exceeds individual & team room night goals. Effectively manages customer budgets to maximize revenue, meets customer needs and identifies opportunities to up-sell products and services throughout the sales process while building strong relationships.
Builds and strengthens relationships with existing and new customers to include sales, calls, entertainment, FAM trips, trade shows and conducting experiential client site inspections.
Proactive selling and qualifying. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation. Identifies, qualifies, and solicits new business to achieve personal and resort room night goals. Focuses on accounts with Need Time patterns.
Responds to incoming inquiries within their market segment and assists other sales associates in times of need.
Plan and coordinate all aspects of meetings and events, including room setup, audiovisual equipment, catering and guestroom needs.
Partner with Banquets, Operations, Resort Services, outside vendors, and other critical departments to ensure all are aligned on strategy with hotel to execute events flawlessly. Build relationships with all other departments.
Knowledge of the competitive set to ensure that product offerings and service standards remain best in class in every aspect. Adjust and make improvements where necessary.
Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction.
Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job.
Promote diversity, inclusion, pride, respect, camaraderie and fairness.
Teach about doing things the right way with integrity, hard work, collaboration, and teamwork.
Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas.
Stay abreast of property goals to create support and present departmental goals to executive leadership.
Continue to learn and be on the forefront of new technology for the hotel industry.
Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy.
Perform other functions as needed.