Balfour Miami Beach a Registry Collection Hotel - Executive Meeting Manager OEM

Evolution Hospitality•Miami Beach, FL

11d•Onsite

About The Position

The Executive Meeting Manager is responsible for proactively prospecting, facilitating, and closing group and catering business opportunities, as well as executing events for assigned hotel(s). The role works toward assigned sales, revenue, and solicitation-call goals while evaluating market trends and using revenue-management resources and techniques to support hotel financial performance. The manager coordinates event details, maintains communication with hotel teams and clients, and represents the hotel through sales calls, site inspections, trade shows, and community and industry networking. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; overtime applies to OEM associates and is calculated accordingly. The Balfour Hotel is a boutique property in Miami Beach’s South of Fifth neighborhood, with restored Art Deco architecture, a rooftop pool, and Mediterranean-inspired dining at Laurel. The hotel aims to provide a calm, refined guest experience shaped by local culture and craftsmanship.

Requirements

High school diploma or equivalent.
At least 1 year of experience as a Sales Manager, Catering Sales Manager, or Sales Coordinator.
Developed verbal and written communication skills to negotiate, convince, sell, and influence managerial personnel, hotel guests, and corporate clients.
Proficiency in general computer use, especially Microsoft Office products.
Ability to work independently and manage multiple tasks simultaneously.
Strong organization and presentation skills.
Valid driver's license for the applicable state.
Problem-solving, analysis, effective decision-making, negotiation, and contract-interpretation skills.
Ability to present information effectively in one-on-one and group situations to customers, clients, and employees.
Knowledge of hotel features and benefits, and competing hotels within the market.

Nice To Haves

Experience with professional selling skills, including opening, probing, supporting, and closing.
Experience in internet research and database mining.
Demonstrates vertical flexibility, an analytical approach, a genuine style, and strategic proactivity.

Responsibilities

Attain assigned sales and revenue goals and solicitation-call goals.
Monitor and evaluate trends within the assigned market segment.
Follow company regulations, standards, sales standards, and related sales metrics.
Develop working knowledge of hotel operations and policies, including those of applicable departments.
Follow event-management procedures, including BEO creation, food-and-beverage forecasting, resume communication, and room-block management.
Produce or review catering contracts and banquet/catering event orders accurately.
Identify customer needs and respond appropriately.
Prospect for new business and identify potential leads using a variety of methods and tools.
Evaluate each business opportunity against hotel objectives at daily RevMax meetings.
Use yield-management techniques, room-rate negotiations, and function-space commitments to support hotel financial performance.
Use revenue-management resources and analyze pricing trends and patterns, including their impact on occupancy, revenue, and flow through.
Understand competitor hotels’ sales strategies and tactics and capitalize on the hotel’s strengths and competitors’ weaknesses.
Identify ways to improve processes and sales systems.
Respond to leads and RFPs within 24 hours.
Maintain accurate and timely internal hotel communication.
Conduct site inspections and local sales calls, and attend appropriate trade shows and client events.
Promote the hotel through involvement in community and business networking organizations and maintain visibility in local community and industry organizations, as applicable.
Attend required daily, weekly, and monthly meetings and other management functions.
Perform other duties as requested by the General Manager or Director of Sales.