Hotel Executive Housekeeper

McKibbon Hospitality • Gainesville, GA

3d

About The Position

The Executive Housekeeper is a key member of the property leadership team and works closely with the Assistant General Manager and General Manager to guide the hotel’s housekeeping operations. Reporting to the Assistant General Manager, this role provides ethical leadership and leads the department in achieving business goals while embodying McKibbon’s Guiding Principles.

The Executive Housekeeper oversees the housekeeping department to ensure guest rooms, public areas, and hotel facilities are clean, well-maintained, and meet quality standards. The role supports the department’s performance in guest satisfaction, brand quality assurance, budgeting, and labor; leads and develops associates; maintains compliance with company and brand standards; and supports guest experience, safety, and security.

Requirements

• Previous housekeeping experience within a hotel.
• Knowledge of local and state compliance laws.
• Skills and experience to lead a team in consistently delivering exceptional guest service.
• Excellent communication and problem-solving skills.
• Ability to ensure hotel policies and brand standards are followed.
• Attention to detail and high standards of cleanliness.
• Ability to interact effectively with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Ability to maintain a high level of professionalism, trust, and responsibility.
• Exceptional attention to detail, ensuring accuracy and timeliness in communications and documentation.
• Ability to excel in high-pressure, fast-paced environments.
• Ability to lift up to 50 pounds and maneuver housekeeping carts.
• Ability to take stairs as needed to complete required tasks.
• Strong listening skills and ability to understand and address concerns raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening.

Nice To Haves

• At least 3 years of experience in a hotel manager or supervisor position (highly desired).
• Experience working with major brands such as Marriott, Hilton, or Hyatt (highly desired).

Responsibilities

• Oversee housekeeping operations to ensure guest rooms, public areas, and hotel facilities meet cleanliness, maintenance, and quality standards.
• Assist with the housekeeping department’s overall performance, including guest satisfaction, brand quality assurance, budget, and labor.
• Ensure cleaning supplies are company-approved and equipment is maintained and available as needed.
• Lead, manage, and motivate associates to deliver high-quality service, guest satisfaction, and associate retention.
• Train housekeeping associates on brand and company standards.
• Maintain compliance and stay up to date on brand and company initiatives.
• Build positive relationships with associates and support associate satisfaction.
• Monitor and ensure safety and security standards are maintained.
• Support guest experience and satisfaction.
• Conduct regular inspections of guest rooms, public spaces, and back-of-house areas.
• Coordinate with the front desk to ensure rooms are ready for check-in and respond to guest requests.
• Report room repairs and other issues to maintenance in a timely manner using the tools provided.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Benefits

• Comprehensive medical, dental, and vision benefits for full-time associates.
• Life insurance.
• Pet insurance.
• Short- and long-term disability coverage.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with incentives; incentives vary by position.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development; availability varies by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed