Executive Housekeeper | Hotel Vance
About The Position
The Executive Housekeeper manages the day-to-day operations of the housekeeping department at Hotel Vance, ensuring that activities and services meet or exceed established standards and goals. The role oversees department budgets, revenue, expenses, labor costs, equipment, and supply inventories, while ensuring safe working conditions and adherence to applicable policies and procedures. The Executive Housekeeper inspects guestrooms and property areas, advises guests and team members on housekeeping matters, and may participate in the property’s Manager on Duty program. The position also leads the housekeeping team through hiring and staffing-related activities, training, development, scheduling, performance assessments, coaching, and discipline. This role maintains safety standards, participates in the safety committee, and provides training on job standards and responsibilities.
Requirements
- At least 3 years of experience in a housekeeping management role at an inn, hotel, resort, or equivalent.
- Working knowledge of applicable laws, codes, and regulations.
- Ability to read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
- Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
- Ability to present information effectively and respond to questions from team members, managers, clients, guests, or the general public.
- Ability to perform arithmetic using whole numbers, fractions, and decimals, and to calculate rates, ratios, discounts, interest, commissions, proportions, and percentages and interpret bar graphs.
- Ability to create a team environment within and across departments.
- Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel.
- Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivering results.
- Strong financial management skills, including budget management, expense control, forecasting, and financial statement analysis.
- Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.
Responsibilities
- Manage the day-to-day operations of the housekeeping department.
- Follow department policies and procedures, including key control and lost-and-found procedures.
- Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
- Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
- Manage the departmental budget and monitor revenue, expenses, and labor costs.
- Report unsafe conditions immediately and ensure equipment is properly maintained, functioning, and used as intended.
- Maintain department equipment and supply inventory levels appropriate to property requirements.
- Advise guests, clients, and team members on housekeeping matters.
- Participate in the property’s Manager on Duty program as needed.
- Select, supervise, train, develop, schedule, discipline, and counsel staff.
- Demonstrate positive leadership that empowers and inspires employees to meet and exceed standards.
- Provide timely formal assessments of individual team members in accordance with performance review policies and procedures.
- Maintain safety standards, train staff on safety procedures, and actively participate in the established safety committee.
- Conduct training on job standards and areas of responsibility as needed.
Benefits
- Cellphone allowance
- Incentive eligibility
- Commuter or parking allowance
- Daily pay option
- Paid time off and holiday pay
- Medical, dental, vision, and disability benefits
- 401(k)
- HSA/FSA plans with employer contribution
- Referral bonus
- Discounted lodging, dining, spa, golf, and retail
- Employee Assistance Program
- Volunteer opportunities
- Committee participation opportunities
- Task force work opportunities
- Online learning platform
- Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
