Executive Host iGaming (Las Vegas)
About The Position
Caesars Digital is seeking an Executive Host to support its iGaming VIP program. The role manages relationships with the highest-value iGaming customers and provides personalized, white-glove service through phone calls, emails, and text messages. The Executive Host extends VIP promotions, supports guests with dedicated gaming resources, and arranges reservations at Caesars properties nationwide. The position is based in Las Vegas and requires commuting to the office five days a week, Monday through Friday. Travel and weekend availability may be needed to meet business demands. The role also involves monitoring player reinvestment ratios and business gaming metrics, executing strategic marketing campaigns, and collaborating with teammates and leadership. The Executive Host must act ethically and comply with applicable laws, regulations, and company policies, identify and mitigate compliance risks, and promote honesty, integrity, and responsible corporate behavior.
Requirements
- Three or more years of Executive Hosting experience; iGaming experience preferred.
- Bachelor’s degree or equivalent work experience.
- Knowledge of iGaming.
- High energy, enthusiasm, and passion for improving the VIP experience.
- Experience with Microsoft Office, Salesforce, analytics dashboards, and gaming technologies.
- Ability to obtain a gaming license in all jurisdictions where Caesars casinos operate.
- Ability to commute to the office each day.
- Strong conversational skills that make interactions memorable.
- Empathy and listening skills to identify potential responsible-gaming concerns.
- Positive attitude in stressful or frustrating situations.
- Creative thinking for developing well-received VIP-exclusive marketing campaigns.
- Leadership skills to maintain personal motivation and encourage teammates.
- Knowledge of casino products and wagering strategy.
- Ability to balance a professional and personable approach with sound judgment.
- Technological aptitude and ability to learn new systems and software.
- Manual dexterity and coordination to operate office equipment, including computers and telephones/headsets.
- Ability to work in moderate to loud noise conditions.
- Ability to make telephone calls for extended periods, at least 40 calls per day.
- Ability to lift up to 15 pounds.
- Ability to tolerate areas containing secondhand smoke and to work for long periods under fluorescent lighting.
- Ability to work seated at a desk for most of the day and spend most of the day using computer monitors and a keyboard.
- Ability to stand for long periods and/or walk long distances when required.
- Ability to travel as needed.
- Ability to meet business demands on weekends when necessary.
Nice To Haves
- iGaming experience in Executive Hosting.
Responsibilities
- Manage a dedicated portfolio of the highest-value iGaming customers.
- Analyze and maintain appropriate player reinvestment ratios.
- Extend VIP-exclusive iGaming promotions.
- Build customer relationships through 40–50 phone calls per day.
- Use email and text strategically to extend offers, promotions, and event invitations.
- Educate guests about VIP services and provide dedicated gaming resources.
- Support teammates in the office five days a week, Monday through Friday.
- Execute strategic marketing campaigns to enhance guests’ gaming experiences.
- Organize reservations at Caesars properties nationwide for VIP guests.
- Attend leadership meetings to ensure adequate support and resources.
- Maintain healthy growth across the gaming metrics for the assigned book of business.
- Act ethically and comply with applicable laws, regulations, and company policies.
- Identify compliance risks and take action to eliminate or minimize them.
- Promote honesty, integrity, and responsible corporate behavior within the organization.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
