Executive Host iGaming (Las Vegas)

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

Caesars Digital is seeking an Executive Host to manage relationships with its highest-value iGaming customers and deliver the white-glove, personalized service associated with Caesars properties. The role focuses on building meaningful guest relationships through frequent phone calls, emails, and text messages; extending VIP promotions and offers; and helping guests understand VIP benefits and available gaming resources. The Executive Host will manage a dedicated customer portfolio, monitor player reinvestment ratios and business metrics, and execute strategic marketing campaigns to improve the guest experience. The position supports teammates in the office five days a week, Monday through Friday, and requires daily commuting to the office. The host will arrange reservations at Caesars properties nationwide for VIP guests, attend leadership meetings, and work to maintain healthy business growth. The role also requires ethical conduct, compliance with applicable laws and company policies, and identifying and mitigating compliance risks. Candidates must be able to obtain a gaming license in all jurisdictions where Caesars casinos operate.

Requirements

Three or more years of experience in Executive Hosting; iGaming experience is preferred.
Bachelor’s degree or equivalent work experience.
Knowledge of iGaming.
High energy, enthusiasm, and passion for improving the VIP experience.
Experience with Microsoft Office and Salesforce, and understanding of analytics dashboards and gaming technologies.
Ability to obtain a gaming license in all jurisdictions where Caesars casinos operate.
Ability to commute to the office each day.
Strong conversational skills that make interactions memorable.
Empathy and listening skills to recognize when a player may not be gaming responsibly.
Positive attitude in stressful or frustrating situations.
Creative thinking to develop well-received VIP-exclusive marketing campaigns.
Leadership skills to motivate oneself and teammates.
Knowledge of casino products and wagering strategy.
Professional yet personable communication, with sound judgment about when to use each approach.
Technological aptitude and ability to learn new systems and software.
Manual dexterity and coordination to operate office equipment, including computers and telephone/headset equipment.
Ability to work in moderate to loud noise conditions and make telephone calls for extended periods, at least 40 calls per day.
Ability to lift up to 15 pounds.
Ability to tolerate areas containing secondhand smoke.
Ability to work for long periods under fluorescent lighting, primarily seated at a desk and using computer monitors and a keyboard.
Ability to remain on one’s feet for extended periods and/or walk long distances when needed.
Ability to travel as needed.
Ability to meet business demands on weekends when necessary.

Nice To Haves

Executive Hosting experience in iGaming.

Responsibilities

Manage a dedicated book of business of the highest-value iGaming customers.
Analyze and maintain appropriate player reinvestment ratios.
Extend VIP-exclusive iGaming promotions.
Build relationships through 40–50 phone calls per day.
Email and text guests with offers, promotions, and event information.
Educate guests about VIP benefits and provide dedicated gaming resources.
Support teammates in the office five days a week, Monday through Friday.
Execute strategic marketing campaigns to enhance guests’ gaming experiences.
Organize reservations at Caesars properties nationwide for VIP guests.
Attend leadership meetings to ensure support and readiness to perform the role.
Maintain healthy growth across gaming metrics for the assigned business.
Act ethically and comply with applicable laws, regulations, and company policies.
Identify compliance risks and take action to eliminate or minimize them.
Promote honesty, integrity, and responsible corporate behavior.