iGaming 7 Stars Ambassador (Las Vegas)
About The Position
The iGaming 7 Stars Ambassador supports the VIP program by engaging, educating, and servicing Seven Stars guests. The role offers tools, training, resources, and leadership support for people seeking to begin a career in casino hosting. The Ambassador provides personalized support for guest accounts, tier benefits, Reward Credits, and promotional offers; coordinates trips, benefits, and annual rewards; resolves escalated concerns; and works with property hosts and internal teams to provide a seamless guest experience. The role also monitors engagement to support loyalty and retention, delivers white-glove service, and manages deposit-match offers for qualified Seven-Star players twice weekly.
Requirements
- Two or more years of experience in sales or the casino industry.
- A positive personality that is not easily swayed.
- Ability to remain calm and composed when speaking with agitated guests.
- Aptitude for creative problem-solving.
- Basic understanding of casino games and their rules.
- Strong time-management skills.
- Ability to obtain a gaming license in all jurisdictions where Caesars casinos operate.
- Very strong teamwork skills.
- Manual dexterity and coordination to operate office equipment, including computers and telephone/headset equipment.
- Ability to work in moderate to loud noise conditions.
- Ability to make telephone calls for extended periods, with a minimum of 50+ calls per day.
- Ability to lift up to 15 pounds.
- Ability to tolerate areas containing secondhand smoke.
- Ability to work for long periods under fluorescent lighting.
- Ability to work seated at a desk for most of the day and spend most of the day using computer monitors and a keyboard.
- Ability to remain on one's feet for extended periods and/or walk long distances on occasion.
- Ability to travel as needed.
Responsibilities
- Manage and coordinate Seven Stars trips, benefits, and annual rewards.
- Provide personalized VIP support for account inquiries, tier benefits, Reward Credits, and promotional offers.
- Resolve escalated guest concerns and act as a liaison between guests and internal support teams.
- Coordinate with on-property hosts and cross-functional teams to advocate for guests and ensure a seamless experience.
- Monitor guest engagement and identify opportunities to enhance loyalty and retention.
- Deliver white-glove service and ensure benefit fulfillment and exceptional guest experiences.
- Load and manage deposit-match offers for qualified Seven-Star players twice weekly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
