iGaming 7 Stars Ambassador (Las Vegas)

Caesars Entertainment • Las Vegas, NV

2d

About The Position

The iGaming 7 Stars Ambassador plays a critical role in Caesars Digital’s VIP program, engaging, educating, and servicing Seven Stars guests. The role manages guest trips, benefits, and annual rewards; provides personalized support for account and promotional inquiries; resolves escalated concerns; and coordinates with on-property hosts and internal teams to deliver a seamless, white-glove experience. The Ambassador also monitors engagement to identify loyalty and retention opportunities and manages deposit match offers for qualified Seven-Star players twice weekly.

Requirements

• Two or more years in sales or the casino industry.
• Positive personality that is not easily swayed.
• Ability to stay calm and composed when speaking with agitated guests.
• Aptitude for creative thinking to find new ways to solve situations.
• Basic understanding of casino games and their rules.
• Strong time management skills.
• Must be able to obtain a gaming license in all jurisdictions where Caesars casinos operate.
• Very strong teamwork skills.
• Manual dexterity and coordination to operate office equipment, including computers and telephone/headset equipment.
• Ability to work in moderate to loud noise conditions.
• Ability to make telephone calls for extended periods, with a minimum of 50+ calls per day.
• Ability to lift up to 15 pounds.
• Ability to tolerate areas containing secondhand smoke.
• Ability to work for long periods under fluorescent lighting.
• Ability to work at a desk in a seated position for most of the day.
• Ability to spend most of the day working with computer monitors and operating a keyboard.
• Ability to remain on one’s feet for long periods and/or walk long distances on occasion.
• Ability to travel as needed.

Responsibilities

• Manage and coordinate Seven Stars trips, benefits, and annual rewards.
• Provide personalized VIP support for account inquiries, tier benefits, Reward Credits, and promotional offers.
• Resolve escalated guest concerns and serve as a liaison between guests and internal support teams.
• Advocate for guests by coordinating with on-property hosts and cross-functional teams to ensure a seamless experience.
• Monitor guest engagement and identify opportunities to enhance loyalty and retention.
• Deliver white-glove service to Seven Stars guests, ensuring benefit fulfillment and exceptional customer experiences.
• Load and manage deposit match offers for qualified Seven-Star players twice weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed