Executive Director

RM Management•New Hope, MN

2d•Onsite

About The Position

Estates of Woodlake in New Hope, Minnesota, is seeking an experienced, motivated, and relationship-driven Executive Director to lead its senior living community. The Executive Director is responsible for the community’s overall leadership, operations, financial performance, and success. The role focuses on developing and inspiring team members, delivering exceptional resident experiences, maintaining regulatory compliance, and driving occupancy and community growth. The ideal candidate is a visible, approachable, hands-on leader who builds strong relationships and leads with accountability and compassion for older adults.

Requirements

At least five years of experience leading teams and managing business operations.
Strong leadership, communication, and independent problem-solving skills.
Ability to communicate effectively with employees at all levels, residents, families, and external partners.
Demonstrated ability to motivate teams, manage competing priorities, and drive results.
Financial and operational management capabilities.
Genuine sensitivity to the needs, preferences, and concerns of older adults.
Ability to lift or carry objects weighing approximately 30 pounds or more as required.

Nice To Haves

Bachelor’s degree from an accredited four-year university.
Previous experience in assisted living, senior housing, healthcare, or senior services.
Experience with budget development, financial reporting, payroll, and expense management.
Demonstrated success in occupancy growth, sales, marketing, and community outreach.
Experience leading department heads and developing high-performing teams.

Responsibilities

Lead and oversee all community operations to maintain a welcoming, safe, and well-maintained environment.
Build a positive workplace culture centered on teamwork, accountability, communication, and resident-focused service.
Lead, coach, and develop department leaders, including leaders in Marketing, Life Enrichment, Food & Beverage, Maintenance, and Housekeeping.
Set expectations, monitor performance, and hold team members accountable for community goals.
Partner with executive leadership to establish strategic priorities and implement initiatives.
Ensure exceptional service for residents throughout inquiry, sales, move-in, and ongoing residency.
Build relationships with residents and families and respond to their needs, concerns, and feedback.
Foster a community atmosphere where residents feel valued, connected, respected, and at home.
Maintain a visible leadership presence and promote shared responsibility for outstanding service.
Drive occupancy and revenue goals through marketing, tours, outreach, and relationship building.
Partner with the marketing team on events, referral relationships, and community engagement.
Build relationships with healthcare providers, referral partners, local organizations, and other stakeholders.
Represent Estates of Woodlake professionally in New Hope and surrounding communities.
Oversee the community budget and financial performance, including payroll, food costs, receivables, billing, and collections.
Monitor key performance indicators and develop action plans for occupancy, revenue, and expense goals.
Identify ways to improve operational efficiency while maintaining resident-service standards.
Ensure appropriate management of employee records, payroll, workers’ compensation, FMLA, and unemployment claims.
Ensure compliance with applicable federal, state, and local regulations, licensing requirements, and company policies.
Promote safety, quality, and continuous improvement; monitor practices and implement corrective actions and performance improvement plans as needed.
Ensure team members receive appropriate training and understand their responsibilities.