Executive Director

Heart to Heart Hospice•Sugar Land, TX

About The Position

The Executive Director organizes and directs the agency’s ongoing functions, including operational and organizational planning, budgeting, and progress toward operational and strategic goals. The role ensures interdisciplinary care and ethical business and clinical practices, directs staff in patient-service activities, and oversees staffing, education, supervision, and evaluation. The Executive Director also ensures the agency complies with applicable laws and regulations, manages conflicts and complaints, monitors financial stability, and evaluates programs, services, and personnel. Other duties may be assigned as required.

Requirements

Be a licensed physician, RN, licensed social worker, licensed therapist, or licensed nursing home administrator with at least one year of management or supervisory experience in a health-related setting and an additional year of experience in a health-related setting; or have at least a high school diploma or GED and at least two years of management or supervisory experience in a health-related setting.
Bachelor’s degree or equivalent experience and knowledge in hospice or healthcare operations and sales management.
At least three years of progressive experience managing operations in healthcare.
Demonstrated ability to supervise and direct management personnel.
Understanding of business processes and systems that support the healthcare industry.
Experience changing organizational processes to implement standard methods and practices.
Outstanding interpersonal, communication, and presentation skills, along with a strong executive presence.
Current state driver’s license, reliable transportation, and ongoing valid and current auto liability insurance.

Nice To Haves

Hospice experience preferred.
Knowledge of business management and a working knowledge of the Medicare Hospice Benefit preferred.
Experience with EMR or customer relationship software is a plus.

Responsibilities

Organize and direct agency operations, organizational planning, budgeting, and monitoring progress toward operational and strategic goals.
Ensure interdisciplinary care is provided and ethical business and clinical practices are maintained.
Direct staff in performing duties related to patient admission, discharge, transfer, revocation, and provision of services.
Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service and continuing education, competency testing, and performance improvement.
Ensure appropriate staff supervision during all service hours and that support services are available to staff.
Maintain knowledge of service systems in the community served and ensure services provided are approved by the hospice.
Ensure the agency operates in compliance with federal and state law.
Manage conflict and complaint resolution.
Implement and monitor an effective budgeting and accounting system that promotes patient health and safety and monitors business operations to ensure financial stability.
Evaluate programs, services, and personnel.
Ensure overall compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.
Perform other duties as required.