Executive Director

American House Senior Living Communities•Fort Myers, FL

18d

About The Position

The Executive Director at American House of Fort Myers oversees daily operations for a community offering Independent Living, Assisted Living, and Memory Care. Reporting to the Regional Director of Operations, this role ensures programs and services reflect American House’s senior-living philosophy and deliver a high level of customer service. The Executive Director supports occupancy growth and an exceptional resident experience while promoting resident and employee satisfaction, managing staffing and labor, supporting sales and outreach, assisting with the operating budget, and maintaining applicable regulatory compliance.

Requirements

A degree in healthcare, gerontology, business, or a related field is preferred.
At least two years of experience managing senior living residences is preferred.
Ability to read and interpret financial statements and manage a budget is preferred.
Sales and marketing experience is preferred.
Supervisory experience is preferred.
Excellent communication skills.
Compassion for older adults.
Valid driver’s license, error-free driving record, and current auto insurance.
Proficiency with software applications, programs, and tools used by American House.

Nice To Haves

Degree in healthcare, gerontology, business, or a related field.
At least two years of experience managing senior living residences.
Ability to read and interpret financial statements and manage a budget.
Sales and marketing experience.
Supervisory experience.

Responsibilities

Ensure the highest quality of customer service for residents.
Create and maintain high levels of resident and employee satisfaction.
Lead sales initiatives and community outreach.
Conduct welcome orientations for new residents.
Communicate the company mission, vision, values, and goals to community staff.
Foster enthusiasm, self-worth, and team spirit within the community.
Network with local groups to build awareness of American House.
Stay informed about industry trends, services, amenities, and competition.
Use software applications, programs, and tools used by American House.
Prepare and submit the Monthly Executive Summary Report.
Work with department Pillar Directors, including Culinary, Life Enrichment, and Wellness, to develop and implement initiatives, support accountability and adoption of changes, and provide feedback on successes and challenges.
Assist in developing and achieving the operating budget.
Maintain regulatory compliance where applicable.
Know and practice the duties in the Executive Director Manual.
Hire and supervise employees and ensure adequate staffing.
Ensure employee satisfaction surveys are completed and that action plans are created and followed.
Ensure resident satisfaction surveys are completed and that action plans are created and followed.
Monitor labor costs and hours and address concerns and action plans with community directors.
Keep the Regional Director of Operations informed about major issues and suggest and present changes and improvements.
Walk the community regularly using the “ready for company” checklist.
Know the information in the employee handbook.