Executive Director

Brookdale Senior Living Inc.•Fairlawn, OH

20d

About The Position

The Executive Director leads day-to-day operations of a large senior living community: one with more than 175 units and up to two product lines, or more than 120 units with three product lines. The role is accountable for associate relations, resident and family engagement, financial performance, and regulatory compliance. The Executive Director creates and executes the community business plan, develops the team, partners with the district team and sales to grow revenue and profitability, and builds an inclusive culture focused on high-quality resident experiences and care. The position oversees all community operations, including budgets, staffing, recruiting and onboarding, associate development and retention, resident satisfaction and services, sales and marketing, community relations, property standards, and compliance with company policies and applicable laws. For assisted living or memory care communities, the Executive Director works collaboratively with clinical leaders to ensure appropriate care and services. The role may involve occasional weekend, evening, or night work to ensure shift coverage, as-needed on-call duties, and occasional travel and driving. The position requires a valid driver’s license and access to a private vehicle for business use; administrator licensure is required in states where applicable.

Requirements

Bachelor’s degree required; additional years of experience may substitute for education on a year-for-year basis.
At least five years of operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Significant knowledge of an advanced discipline and working knowledge of related fields, the organization, work environment, and processes.
Ability to direct multiple functions and departments with full responsibility for operational results.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Proven success in driving results.
Ability to delegate assignments appropriately and oversee delegation.
Demonstrated good judgment, strong problem-solving, and decision-making skills.
Ability to make analytical decisions and use sound judgment to solve complex problems.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Oversee all community operations and interact with staff, residents, prospects, and residents’ family members as needed.
Develop and implement the community business plan and annual operating and capital budgets; monitor performance against service and financial goals and hold department leaders accountable.
Build effective working relationships with the management team, foster teamwork and an inclusive culture, supervise and motivate community management, and support appropriate staffing levels.
Oversee recruiting and onboarding, training and development, promotions, development plans, disciplinary actions, and termination decisions in consultation with department leaders; implement strategies to reduce turnover and improve retention.
Promote resident satisfaction and retention, maintain positive resident relations, support resolution of resident concerns, partner with the Resident Council as appropriate, and use survey results to improve resident experience and engagement.
For assisted living or memory care communities, work with clinical leaders to ensure appropriate resident care and services; oversee admissions, healthcare management, resident documentation, and service plan reviews in accordance with company policy and legal requirements.
Analyze and manage community finances, work toward revenue, profitability, and occupancy goals, address unanticipated expenses or revenue shortfalls, and identify opportunities to enhance revenue and reduce expenses while meeting resident needs and regulatory requirements.
Collaborate with the community sales leader on sales and marketing to achieve occupancy and revenue targets, develop business and leads, build strategic relationships, engage with prospective residents and families, and maximize revenue.
Build relationships with local influencers and professionals, participate in relevant local social and civic affairs, and represent the community and company to public agencies, professional organizations, and community groups as appropriate.
Work with maintenance and other department leaders to maintain buildings, grounds, and property; oversee preventive maintenance programs and inspections.
Enforce company policies and procedures and maintain applicable licenses in accordance with company, federal, state, and local requirements.
Perform other duties assigned by the supervisor.

Benefits

Eligibility for equity grants under the long-term incentive plan, subject to vesting over time.
Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits including identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Annual bonus incentive for full-time associates in the role.
Sales referral bonuses for full-time associates in the role.
Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Advance of naturalization application fees, up to $725 less applicable taxes and withholding, for qualified associates who have been with the company for at least one year.
Professional development and ongoing health and wellness programs.
Full suite of health insurance, life insurance, and retirement plans, with availability varying by employment status.