Executive Director

Atria Senior Living • CT-Hamden, CT

8d • $113,000 - $129,950

About The Position

The Executive Director leads the community’s day-to-day operations and has full profit and loss responsibility. The role plans, implements, and evaluates all aspects of operations; leads sales and operational strategies; and oversees a high-performing leadership team across sales, care, hospitality, and resident engagement. The Executive Director promotes customer satisfaction, workforce engagement, and a safe, quality-oriented living and working environment while ensuring compliance with Company policies and applicable regulations.

The position oversees staffing, financial management, budgets and expenses, occupancy and revenue growth, service quality, resident care coordination, and building maintenance. It works closely with the Community Sales Director, Resident Services Director, Regional Vice President, and Support Center, while building relationships with local community resources and supporting resident referrals. The Executive Director may drive a Company or personal vehicle for community-related responsibilities and may fill in for other positions as needed.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related subject.
• Ability to become licensed as an administrator for assisted living within the prescribed timeframe in states requiring such a license.
• Valid driver’s license.
• Must meet and comply with Company motor vehicle policy standards and Travel Policy.

Nice To Haves

• Three to five years of operations management experience with demonstrated success in meeting financial and sales goals is preferred.

Responsibilities

• Lead the community’s day-to-day operations, including full profit and loss responsibility.
• Plan, implement, and evaluate all aspects of community operations.
• Lead the development and implementation of sales and operations strategies consistent with Company objectives.
• Communicate performance regularly with the Regional Vice President.
• Partner with the Community Sales Director to assess competitive threats, develop the sales plan, and participate in business-to-business sales calls.
• Meet regularly with the Resident Services Director to discuss and address department concerns and support the resident care program.
• Develop and implement strategies for labor, occupancy growth, revenue growth, expense control, and service quality; review and redirect activities as needed.
• Ensure adherence to the Resident’s Bill of Rights.
• Interview, hire, train, develop, and evaluate assigned staff; build a high-performing team and maintain engagement.
• Assess resident needs in relation to staffing levels.
• Operate the community in accordance with Company policies and federal, state, and local regulations.
• Assist with operational budgets and capital requirements, including forecasting and approving expenses.
• Serve as a liaison between field operations and the Support Center and build relationships with Support Center resources.
• Remain active in local community activities and establish networks and resources for resident referrals.
• Review building construction and preventive maintenance regularly and make recommendations.
• Work in various community positions and fill in as needed.
• Meet the community’s financial management requirements and maintain a safe working and living environment.
• Participate in in-house sales activities, including prospective resident tours and special events.
• Drive a Company vehicle, if required by the community, to social and other destinations.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Retirement savings plan with a 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive work environment with advancement opportunities and a focus on work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive