Executive Director

Brookdale Senior Living Inc.•Glendale, AZ

3d•Onsite

About The Position

The Executive Director leads day-to-day operations of a larger senior living community, including a community of 60–65 units and two product lines or 65–175 units with up to two product lines. The role is accountable for associate relations, resident and family engagement, financial performance, and regulatory compliance. The Executive Director creates and executes the community business plan, develops the team, and partners with the district team and sales to establish the community as a preferred provider in its local market while growing revenue and profitability. The position oversees community operations, staffing and associate development, resident experience and services, budgets, occupancy and sales activities, property maintenance, and compliance with Company policies and applicable laws. For assisted living or memory care communities, the Executive Director works collaboratively with the community clinical leader to ensure resident care and services meet residents’ needs and comply with requirements. This is a full-time role at Brookdale Arrowhead Ranch in Glendale, Arizona. It requires occasional travel and driving, and may involve occasional weekend, evening, or night work when needed for shift coverage, as well as on-call availability as needed. The role includes eligibility for equity grants under the Company’s long-term incentive plan. Full-time associates in the role are eligible for an annual bonus incentive and sales referral bonuses. The posting also describes benefits available to eligible associates, with some benefits limited to full-time associates.

Requirements

Bachelor’s degree required; additional years of experience may substitute for the education requirement on a year-for-year basis.
Minimum of three years of related operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical skills and an in-depth understanding of the organization and business to address problems and issues.
Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units; supervisory responsibilities include managing department leaders in accordance with Company policies and applicable laws.
Advanced knowledge of the organization, industry, and a functional discipline, including extensive understanding of technical areas gained through experience.
Excellent written and oral communication skills.
Ability to prioritize and effectively manage multiple tasks.
Ability to delegate assignments appropriately based on individuals’ skills, roles, and interests.
Demonstrated success driving results, good judgment, problem-solving ability, and decision-making skills.
Ability to meet the physical and working-condition demands described in the posting, including lifting up to 50 pounds, occasional on-call availability, and occasional travel and driving.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Oversee all community operations, interacting with staff, residents, prospects, and their family members or representatives as necessary.
Develop and implement the business plan and annual operating and capital budgets; monitor performance against goals and establish plans to improve or maintain service and financial performance.
Build working relationships among the management team, encourage teamwork, and foster an inclusive community culture; empower and hold department leaders accountable, provide support, and ensure appropriate staffing levels.
Support department leaders in attracting, developing, engaging, and retaining associates; recruit and hire associates, ensure training and development, review personnel decisions for consistency, and implement strategies to reduce turnover.
Build resident satisfaction and retention, maintain positive and accessible resident relations, resolve problems, support occupancy growth and renewals, partner with the Resident Council as needed, and use survey results to improve resident experience and engagement.
For assisted living or memory care communities, collaborate with the clinical leader and oversee resident services, admissions, healthcare management, documentation, and service plan reviews to support quality care, resident dignity, and compliance.
Analyze and manage community finances, pursue revenue and occupancy goals, address unanticipated expenses or revenue shortfalls, and identify opportunities to enhance revenue and reduce expenses while meeting resident needs and regulatory requirements.
Collaborate with the community sales leader on sales and marketing efforts, generate leads and business, build strategic relationships, engage with prospects, and implement approved strategies to meet occupancy or revenue targets.
Build relationships with local influencers and professionals, participate in relevant local social and civic affairs, and represent the community and Company to appropriate agencies, organizations, and groups.
Maintain buildings, grounds, and property to Company standards through preventative maintenance oversight and frequent inspections.
Enforce Company policies and procedures and maintain applicable licenses in accordance with Company, federal, state, and local requirements.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside of California.
Optional voluntary benefits, including identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional voluntary benefits for eligible full-time associates, including accident, critical illness, hospital indemnity insurance, and a legal plan.
Tuition reimbursement for eligible full-time associates.
Equity grant eligibility under the long-term incentive plan, with grants vesting over time.
Annual bonus incentive and sales referral bonuses for full-time associates in the role.
Naturalization application fee advances of up to $725, less applicable taxes and withholding, for qualified associates who have been with the Company for at least one year.
Professional development opportunities and ongoing health and wellness programs.