Executive Director

The Waters • Savage, MN

24d

About The Position

The Executive Director plans, organizes, and directs the day-to-day business operations of the community. The role is accountable for budgeting and financial management, as well as community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services. The Executive Director works to integrate gracious living, hospitality, and holistic care and wellbeing, while providing service with courtesy, dignity, and respect.

The Executive Director leads a culture of wellbeing, teamwork, and respect; hires, retains, and leads health care, hospitality, and business team members; and works with community and corporate leadership to develop consistent processes. The role manages the community budget, revenue, expenses, and occupancy goals, supports the Director of Health and Wellbeing, and collaborates with food and beverage leadership and other community leaders. The Executive Director also addresses escalated complaints, coordinates special events, oversees inspections and regulatory compliance, supports emergency preparedness and security, and contributes to team members’ professional growth and development.

Requirements

• Currently licensed as a Licensed Assisted Living Director in Minnesota, or able to obtain the license.
• At least three years of relevant experience in customer-oriented leadership.
• Compassion for and commitment to hospitality and service in elderly care.
• Demonstrated ability to manage budgets and profit-and-loss statements, maximize revenue, and manage expenses.
• Commitment to customer service and team member and resident wellbeing.
• Strong leadership and management skills, including relationship building, business acumen, and communication.
• Initiative and creativity, sound judgment, and professional ethics.
• Strong organizational skills and experience negotiating and working toward mutually beneficial solutions.
• Strong interpersonal skills and ability to communicate effectively with a wide range of people while bringing a positive attitude, enthusiasm, and energy to the role.
• Ability to remain calm and direct in stressful situations.
• Ability to adapt resources to meet situational needs.
• High proficiency using Microsoft Office.
• Ability to analyze and communicate financial information concisely and professionally.

Nice To Haves

• Bachelor’s degree in health care, hospitality services, finance, or a related field.
• Previous experience in senior services.

Responsibilities

• Lead, implement, sustain, and reward a culture of wellbeing, teamwork, and respect for residents and team members.
• Work with the home office and community leadership teams to hire, retain, and lead health care, hospitality, and business team members.
• Collaborate with leaders from other Waters communities and corporate operations to develop and implement streamlined, consistent enterprise processes.
• Manage the community budget, labor standards, and community-level expenses; understand and manage profit-and-loss statements, maximize revenues, and manage expenses.
• Work with the Senior Living Consultant to achieve revenue and occupancy goals.
• Support the Director of Health and Wellbeing in financial, human resources, and customer service areas.
• Work with food and beverage leadership to ensure high quality, customer service, and ambience in the restaurant and café.
• Address escalated resident or guest complaints to ensure a high level of customer service.
• Coordinate and manage special events with other community leaders.
• With other leaders, manage and carry out community and service inspections and ensure compliance with licensing laws, health and safety requirements, and other statutory regulations.
• Ensure effective security systems and regular testing of emergency procedures in partnership with the Environmental Services Manager.
• Help create an environment that fosters professional growth and achievement, and participate in ongoing training and development necessary for successful performance.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits available the first of the month following the date of hire.
• Company-paid short-term and long-term disability.
• Company-provided HSA contribution plus matching dollars.
• Healthy Savings and Rewards Programs.
• Behavioral and Mental Health Resources.
• Generous PTO policy, available for use on day one.
• 401(k) match with automatic full vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed