Executive Director

Good Shepherd Hospice•Dallas, TX

About The Position

Good Shepherd Hospice is seeking a seasoned RN Executive Director to lead its Dallas team. The Executive Director oversees hospice operations and is responsible for planning, developing, implementing, and evaluating hospice services, coordinating patient care, and directing and supervising staff. Reporting directly to the Chief Operating Officer, this leader provides strategic direction and operational management to support high-quality, patient-centered care and organizational goals. The position covers clinical and business operations, business development and growth, financial control, regulatory and policy compliance, staffing, accreditation, and day-to-day operations. The Executive Director leads a multidisciplinary team and supports hospice and palliative care through advocacy, education, and outreach.

Requirements

Registered Nurse or Administrator licensed in the state where services are provided, or a bachelor's degree in Healthcare Administration, Business Administration, or a related field.
At least three years of management or supervisory experience in a hospice or home health agency.
Demonstrated commitment to the hospice philosophy of care.
Strong knowledge of hospice regulations, reimbursement systems, and healthcare management principles.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Demonstrated ability to supervise and direct professional and administrative personnel.
Understanding of hospice care and the services provided to patients and families or caregivers through an interdisciplinary group.
Proficiency in budget development, monitoring, and financial analysis.
Extensive knowledge of federal and state regulations and administration.
Strong leadership and managerial skills.
Excellent organizational, interpersonal, and communication skills.
Strong problem-solving, decision-making, and assertiveness skills.
Culture-driven mindset and servant leadership approach.
Ability to pass background checks and a drug screen.

Responsibilities

Ensure patient and family services comply with federal, state, and local regulations and accepted professional practice standards.
Oversee licensure, office setup, staffing, accreditation, and day-to-day operations.
Manage business and clinical operations, business development and growth, financial control, and compliance with policies and regulations.
Lead and guide administrative staff, volunteers, and support personnel, fostering teamwork, accountability, and excellence.
Advocate for hospice and palliative care policies and initiatives, and provide education and outreach about end-of-life care.
Implement clinical operations policies and procedures and staff communication and supervision systems to ensure coordinated care plans and appropriate services.
Interview, hire, supervise, and evaluate clerical and clinical staff against performance standards and written job descriptions.
Plan, implement, and document clinical staff orientation and ongoing education.
Maintain Quality Assessment Performance Improvement activities, including Performance Improvement Projects and chart audits.
Evaluate staffing to ensure sufficient personnel for patient and family services.
Ensure 24-hour availability of nursing services and coordinate on-call assignments.
Coordinate the development, implementation, and review of each patient's and family's interdisciplinary Plan of Care.
Ensure clinical records are maintained according to federal, state, intermediary, and agency standards.
Participate in budgeting for patient care expenses and monitor expenses related to patient and family services.
Participate in state and national hospice organization activities.
Serve as a resource and liaison for patient care managers, social workers, the volunteer coordinator, chaplain, and bereavement coordinator.
Lead or designate a leader for Interdisciplinary Team meetings and ensure appropriate documentation.
Oversee orientation and ongoing education of nursing staff at hospitals and nursing facilities with hospice contractual services.
Liaise with contracted vendors and providers and monitor the quality of their services.
Participate on committees and special projects and perform other duties as assigned.
Serve as Section 504 Coordinator for EOE.
Complete appropriate data collection and reporting in a timely manner.