Executive Director

Brookdale Senior Living Inc.•Concord, NC

About The Position

The Executive Director leads the day-to-day operations of a larger senior living community serving 60–65 units and two product lines, or 65–175 units with up to two product lines. The role is accountable for associate relations, resident and family engagement, financial performance, and regulatory compliance. The Executive Director creates and executes the community business plan, develops the team, partners with the district team to grow revenue and profitability, and works with sales to drive results. The role fosters an inclusive community culture and high-quality resident experiences and care. The Executive Director oversees community operations, budgets and performance, staffing and associate development, resident satisfaction and retention, and sales and marketing efforts. In assisted living or memory care communities, the role partners with the clinical leader to support appropriate resident care and services and compliant documentation. The Executive Director also maintains community property and required licenses, represents the community externally, and performs other duties assigned by the supervisor. A bachelor’s degree is required, with a minimum of three years of related operational leadership experience. Additional experience may substitute for the education requirement on a year-for-year basis. A valid administrator license is required in states where applicable, along with a valid driver’s license and access to a private vehicle for business use. The position involves occasional travel and may require occasional weekend, evening, or night work for shift coverage, as well as on-call availability as needed. Physical demands include standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and lifting up to 50 pounds. The role may involve exposure to communicable diseases, infections, latex, blood-borne pathogens, drugs, chemicals, and other infectious or biological hazards, and potential injury related to transferring, repositioning, or lifting residents.

Requirements

Bachelor’s degree required; additional years of experience may substitute for education on a year-for-year basis.
At least three years of related operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical skills and in-depth understanding of the organization and business.
Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units; supervisory responsibilities include managing department leaders in accordance with Company policies and applicable laws.
Advanced knowledge of the organization, industry, and a functional discipline, including extensive understanding of technical areas gained through experience.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Ability to delegate assignments appropriately based on individuals’ skills, roles, and interests.
Demonstrated success in driving results, sound judgment, problem-solving, and decision-making skills.
Ability to meet the physical demands of the role, including lifting up to 50 pounds and performing the listed movement and sensory activities.
Ability to work occasional weekends, evenings, or nights if needed for shift coverage and to be on call as needed.
Ability to travel occasionally and drive oneself for work.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Leads day-to-day operations of a larger senior living community, including interaction with staff, residents, prospects, and their family members or representatives.
Develops and implements the community business plan and annual operating and capital budgets; monitors performance against goals and creates plans to meet Company service and financial standards.
Builds and maintains strong relationships with the management team, fosters teamwork and an inclusive culture, empowers department leaders, holds them accountable, and ensures appropriate staffing levels.
Supports department leaders in attracting, developing, engaging, and retaining associates; recruits and hires associates, ensures training and development, reviews personnel decisions, and develops strategies to reduce turnover.
Builds resident satisfaction and retention, maintains positive and accessible resident relations, resolves concerns, supports occupancy and renewals, partners with the Resident Council as needed, and acts on survey feedback.
In assisted living or memory care communities, collaborates with the clinical leader to ensure appropriate care and services; oversees admissions, healthcare management, resident documentation, and legally compliant service plan reviews.
Analyzes and manages community finances, works to achieve revenue, profitability, and occupancy goals, addresses unexpected expenses or revenue shortfalls, and seeks revenue enhancement and expense reduction while meeting resident needs and regulatory requirements.
Partners with the community sales leader on sales and marketing, develops business and leads, builds strategic relationships, engages with prospects, and implements approved strategies to meet occupancy and revenue targets.
Builds relationships with local influencers and professionals, participates in relevant social and civic affairs, and represents the community and Company to governmental agencies, professional organizations, and community groups as appropriate.
Oversees preventative maintenance systems and inspections to ensure buildings, grounds, and property meet Company standards.
Enforces Company policies and procedures and maintains applicable licenses in accordance with Company, federal, state, and local requirements.
Performs other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance (eligibility varies by employment status).
401(k) plan.
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits, including identity theft protection and pet insurance.
Paid time off for full-time associates.
Paid holidays for full-time associates.
Company-provided life insurance for full-time associates.
Adoption benefit for full-time associates.
Short- and long-term disability coverage for full-time associates.
Flexible Spending Accounts for full-time associates.
Health Savings Account for full-time associates.
Optional life and dependent life insurance for full-time associates.
Optional voluntary benefits for full-time associates, including accident, critical illness, hospital indemnity insurance, and a legal plan.
Tuition reimbursement for full-time associates.
Eligibility for equity grants under the long-term incentive plan, which vest over time.
Annual bonus incentive and sales referral bonuses for full-time associates in the role.
Temporary associates are not benefits eligible but may participate in the Company’s 401(k) program.
Qualified associates who have been with Brookdale for at least one year may receive an advance of up to $725, less applicable taxes and withholding, for naturalization application costs.
Professional development and ongoing health and wellness programs.
Extensive corporate support, including a robust training program.