Executive Director

American House Senior Living Communities•Naples, FL

10d

About The Position

The Executive Director is responsible for managing the daily operations of American House of Naples Assisted Living & Memory Care under the direction of the Regional Director of Operations. The role ensures that programs and services reflect American House’s Senior Living philosophy and deliver a high level of customer service, supporting occupancy and an exceptional resident experience. The Executive Director leads resident and employee satisfaction efforts, sales initiatives, community outreach, staffing, budget development, and regulatory compliance. The position communicates the company’s mission, vision, values, and goals to staff and works with community Pillar Directors on initiatives, implementation, accountability, and feedback.

Requirements

Excellent communication skills and compassion for older adults.
Valid driver’s license, error-free driving record, and current auto insurance.
Degree in healthcare, gerontology, business, or a related field preferred.
At least two years of experience managing senior living residences preferred.
Ability to read and interpret financial statements and manage a budget preferred.
Sales and marketing experience preferred.
Supervisory experience preferred.

Nice To Haves

Degree in healthcare, gerontology, business, or a related field.
At least two years of experience managing senior living residences.
Ability to read and interpret financial statements and manage a budget.
Sales and marketing experience.
Supervisory experience.

Responsibilities

Ensure the highest quality of customer service for residents.
Create and maintain high levels of resident and employee satisfaction.
Lead sales initiatives and community outreach.
Conduct welcome orientations with new residents.
Communicate the corporate mission, vision, values, and goals to community staff.
Foster enthusiasm, self-worth, and team spirit within the community.
Network with local groups to increase awareness of American House.
Stay informed about industry knowledge and trends, services, amenities, and competition.
Use software applications, programs, and tools used by American House.
Prepare and submit the Monthly Executive Summary Report.
Work with department community Pillar Directors, including Culinary, Life Enrichment, and Wellness, to develop and implement initiatives, ensure accountability and adoption of changes, and provide feedback on successes and challenges.
Assist in developing and achieving the operating budget.
Maintain regulatory compliance where applicable.
Know and perform the duties listed in the Executive Director Manual.
Hire and supervise employees and ensure adequate staffing.
Ensure the Employee Satisfaction Survey is completed and that action plans are created and followed.
Ensure a Resident Satisfaction Survey is completed and that action plans are created and followed.
Monitor labor costs and hours and address concerns and action plans with community directors.
Keep the Regional Director of Operations informed about major issues and make suggestions and presentations for changes and improvements.
Regularly walk the community using the “ready for company” checklist.
Know the information in the employee handbook.