Executive Director

Harbor Retirement Associates•St. Johns, FL

10d

About The Position

The Executive Director is responsible for managing an Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility. The role ensures high-quality resident care within budgetary guidelines, compliance with Harbor Retirement Associates (HRA) standards and applicable federal, state, local, and company policies and regulations, and leadership by example through servant leadership and HRA’s CORE Values. The Executive Director oversees resident relations and care, community operations and safety, financial performance, occupancy and marketing, and associate recruitment, development, supervision, and retention. The position works with residents, families, associates, department heads, regulatory agencies, referral sources, and other community contacts.

Requirements

Bachelor’s degree.
Current ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF).
At least two years of experience in supervision and management.
One to two years of experience; the posting does not specify the type of experience for this duration.
Experience using Microsoft Office and Outlook.
Mid-level typing skills.
Ability to communicate effectively with management, associates, residents, family members, and outside contacts.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, and percentages, and to manage revenue and expense budgets.
Knowledge of current federal and state laws pertaining to Independent Living, Assisted Living, Memory Care, and Skilled Nursing communities, as applicable.
Ability to make independent decisions.
Passion for working with and around senior citizens.
For positions in Florida companies, successful completion of a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse is required.
Must disclose any medication that might impair the ability to perform the job safely or competently.

Responsibilities

Develop and implement resident relations programs, solicit feedback, and maintain or improve hospitality and services.
Build effective relationships with department heads to support high-quality resident care and interdepartmental cooperation.
Oversee and monitor nursing services when applicable.
Monitor resident care through daily rounds and implement quality assurance programs across departments.
Maintain positive relationships with regulatory agencies and stay informed about changes to applicable regulations.
Oversee facility management, community safety, and loss prevention; monitor safety compliance and take remedial action when needed.
Contact residents’ families when services need to change and lead or participate in resident and family conferences about those changes.
Ensure a high degree of customer satisfaction.
Assist in developing the residence’s budget; plan and develop the operating budget within HRA guidelines.
Monitor department performance and community profit-and-loss status, taking corrective action when necessary, and attend scheduled monthly P&L teleconferences.
Train community management in cost-control techniques and direct inventory control systems and contracted services.
Maintain a high level of occupancy and lead the marketing of the residence, including developing relationships with local referral sources.
Make final decisions about resident move-ins and move-outs based on resident well-being and residence policies and procedures.
Oversee recruitment, selection, retention, and termination of community associates.
Ensure effective orientation and training for associates’ job-specific duties.
Supervise and evaluate community managers through ongoing coaching and timely feedback.
Ensure associates meet or exceed HRA standards for appearance, sanitation, and health.
Establish associate relations and recognition programs and oversee community compensation, recommending wage increases and adjustments when appropriate.
Ensure staff protect the confidentiality of resident information and that associate concerns and grievances are addressed promptly and according to company standards.
Ensure appropriate handling of reported on-the-job injuries.
Represent the residence to the community, families, visitors, and customers, and develop positive relationships with them.
Promote teamwork and the company philosophy, and participate in Life Enrichment activities when able.
Perform the role safely and reliably; take ownership of associate and resident safety.
Learn how to report a missing person through the Safe Return program or equivalent and understand fire evacuation procedures.
Help maintain a safe and secure environment for community residents.