Executive Director

Akara Property Management LLC•Nashville, TN

16d•Onsite

About The Position

The Executive Director holds full operational and financial accountability for a large-scale, Class A high-rise mixed-use multifamily community serving conventional and student renters. The property includes traditional unit leases, a shared living program, co-working space, and retail. Its student-facing leasing program has demand cycles, pricing logic, and occupancy rhythms that differ from conventional operations. The Executive Director is the on-site decision-maker and primary point of accountability to ownership, with direct responsibility for asset performance, including NOI, occupancy, leasing velocity, team development, capital planning, and tenant relationships. The role leads financial performance and asset management across all revenue lines, monitors conventional and student housing occupancy, reviews financial results and variances, controls delinquency and expenditures, and partners with the Director of Facilities on capital improvement and preventive maintenance planning. It also drives leasing and occupancy through marketing, pricing, renewal campaigns, and oversight of variable leasing programs. The Executive Director recruits and manages the on-site team across leasing, marketing, co-working, hospitality, and facilities; develops staff; coordinates training; and oversees payroll and timekeeping. In partnership with the Director of Facilities, the role oversees property operations, vendors, turn planning, preventive maintenance, life safety, risk mitigation, and compliance. The position also maintains service standards across residential, co-working, and retail settings, drives resident retention, and manages retail and co-working tenant relationships.

Requirements

At least 5 years of progressively responsible experience in multifamily, student housing, or full-service hospitality management.
At least 3 years in a management role with direct P&L accountability.
Proficiency with property management software.
Ability to stand, walk, lift, push, pull, climb, stoop, kneel, bend, reach, write, drive, talk, hear, and see.
Ability to work in varying environmental conditions, both inside and outside the building throughout the year.

Nice To Haves

Prior experience running a mixed-use or blended-product asset.
Familiarity with shared living leasing structures and student housing demand cycles.
Experience with flexible leasing programs and non-conventional revenue lines.
Familiarity with co-working management platforms.
Bachelor's degree; equivalent professional experience is considered.
Industry certifications such as CAM, CPM, or IREM.

Responsibilities

Own and deliver NOI targets through revenue management, expense control, and accurate forecasting across residential leases, shared living, co-working, and retail.
Monitor conventional and student housing occupancy, applying separate performance benchmarks to shared living based on its distinct economic and seasonal cycle.
Lead monthly financial performance reviews, monitor operating statements and budget variances, and take corrective action where possible without escalation.
Control delinquency, collections, and expenditures to preserve net operating income.
Partner with the Director of Facilities on capital improvement and preventive maintenance planning.
Drive pre-lease and operational occupancy to established velocity thresholds across conventional and student unit types.
Own the community marketing plan, including market analysis, campaign execution, and results tracking.
Manage the shared living program, including its leasing structure, individual liability, tiered pricing, and seasonal demand patterns tied to local university calendars.
Monitor market conditions and historical leasing data to adjust pricing and concessions.
Execute renewal and new lease campaigns and maintain strong renewal conversion rates.
Oversee variable leasing programs with third-party operators and evaluate their performance against conventional leasing economics.
Recruit, hire, and directly manage on-site staff across leasing, marketing, co-working, hospitality, and facilities.
Set performance expectations, conduct reviews, develop internal talent, and manage performance issues.
Maintain contingency plans for key roles and build an internal talent bench.
Coordinate onboarding and ongoing training with regional and corporate leadership.
Oversee payroll processing and timekeeping, manage labor costs, and prevent unplanned overtime.
Oversee the physical asset with the Director of Facilities, including turn planning, preventive maintenance, vendor management, and life safety compliance.
Identify and mitigate property risks and report incidents and potential liabilities promptly and accurately.
Ensure operations comply with applicable laws, company policies, and lease obligations across occupancy types.
Keep senior leadership informed of material operational issues and escalate appropriately and with sufficient lead time.
Set and maintain customer service standards across residential, co-working, and retail operations.
Drive resident retention through programming, responsiveness, and consistent service delivery, and monitor retention metrics.
Manage retail and co-working tenant relationships, communicate proactively about operational matters, and resolve issues at the property level.