Executive Director

Senior Lifestyle • North Wales, PA

1d • Onsite

About The Position

The Executive Director leads the day-to-day operations of a senior living community and serves as its on-site executive. The role is responsible for delivering high-quality hospitality and resident satisfaction, maintaining resident retention, overseeing employees and support-level or management roles, and managing the community’s budget and cash flow. The Executive Director represents the community to staff, residents, prospects, community organizations, government agencies, and the public, and participates in social and civic affairs on the community’s behalf.

Requirements

• At least 3 years of sales and marketing or business management experience, preferably in the senior housing industry.
• Professional communication and listening skills with residents, guests, and coworkers.
• Strong management skills and a willingness and desire to work harmoniously with all staff members.
• Ability to switch tasks quickly and often.
• Active driver’s license.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Serve as the on-site executive for all community operations and primary point of contact for staff, residents, prospects, community organizations, government agencies, and the public as needed.
• Maintain resident retention by working with residents and families and addressing issues that arise.
• Respond to and follow up promptly and appropriately with walk-ins, phone inquiries, and mail inquiries.
• Stay informed about competitors.
• Meet expectations for meaningful contacts, leases, and occupancy.
• Maintain budget accountability and cash flow, anticipating and minimizing negative budget variances and deficits.
• Hire, train, discipline, and terminate employees in accordance with Senior Lifestyle Corporate policy.
• Maintain all local, state, and federal licenses for the community.
• Lead staff meetings.
• Promote and protect resident rights by helping residents make informed decisions and treating them with dignity and respect.
• Represent the community in local, state, and professional organizations and participate in social and civic affairs.
• Manage other support-level and management roles as needed.

Benefits

• Health benefits
• Dental insurance
• Vision insurance
• Retirement benefits
• Short-term disability
• Long-term disability
• Paid time off
• Access to DailyPay, an application that allows eligible team members to access earned but unpaid wages before their next payday

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed