Executive Director

The Waters • Lakeville, MN

14d • $1,100 - $116,000

About The Position

The Executive Director plans, organizes, and directs the community’s day-to-day business operations. The role is accountable for budgeting and financial management, as well as community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services. The Executive Director helps integrate gracious living, hospitality, and a commitment to holistic care and wellbeing.

The role provides exceptional customer service and leads a culture of wellbeing, teamwork, and respect for residents and team members. In collaboration with home office and community leadership, the Executive Director hires, retains, and leads health care, hospitality, and business team members; works with corporate operations and leaders at other Waters communities to develop and implement consistent processes; and partners with community leaders to support services, events, compliance, and emergency preparedness.

Requirements

• Currently licensed as a Licensed Assisted Living Director in Minnesota, or able to obtain the required license.
• At least three years of relevant experience in customer-oriented leadership.
• Compassion for and commitment to hospitality and service in elderly care.
• Demonstrated ability to manage budgets and profit-and-loss statements, maximize revenue, and manage expenses.
• Commitment to customer service and the wellbeing of team members and residents.
• Strong leadership and management skills, including relationship building, business acumen, and communication.
• High degree of initiative and creativity, strong judgment, and professional ethics.
• Strong organizational skills, including experience negotiating and working toward mutually beneficial solutions.
• High proficiency using Microsoft Office.
• Ability to analyze and communicate financial information concisely and professionally.

Nice To Haves

• Bachelor’s degree in health care, hospitality services, finance, or a related field.
• Previous experience in senior services.

Responsibilities

• Lead, implement, sustain, and reward a culture of wellbeing, teamwork, and respect for residents and team members.
• Work with the home office and community leadership teams to hire, retain, and lead health care, hospitality, and business team members.
• Work with leaders from other Waters communities and corporate operations to develop and implement streamlined, consistent processes across the enterprise.
• Manage the community budget, labor standards, and community-level expenses; understand and manage profit-and-loss statements; maximize revenue; and manage expenses.
• Work with the Senior Living Consultant to achieve revenue and occupancy goals.
• Support the Director of Health and Wellbeing in financial, human resources, and customer service areas.
• Work with food and beverage leadership to ensure high quality, exceptional customer service, and ambience in the restaurant and café.
• Address escalated resident or guest complaints to ensure the highest level of customer service.
• Coordinate and manage special events with other community leaders.
• Work with other leaders to manage and conduct inspections of the community and services, and ensure compliance with licensing laws, health and safety requirements, and other statutory regulations.
• Ensure effective security systems and regular testing of community emergency procedures in partnership with the Environmental Services Manager.

Benefits

• Medical, dental, and vision benefits available the first of the month following the date of hire.
• Company-paid short- and long-term disability.
• Company-provided HSA contribution plus matching dollars.
• Healthy Savings and Rewards Programs.
• Behavioral and mental health resources.
• Generous PTO available for use on day one.
• 401(k) match, automatically fully vested.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed