Executive Director

Primrose Retirement Communities • Appleton, WI

9d

About The Position

The Executive Director ensures continuity and consistency in the delivery and quality of community services, including nursing care, resident engagement, dining services, housekeeping, and general maintenance. The role builds positive relationships with residents and their families, promotes open communication through an open-door policy, and addresses questions, concerns, and grievances in a timely and professional manner.

The Executive Director develops, implements, and administers the budget; keeps food, supply, and labor costs within budgeted parameters; and addresses expense variances. The role also oversees business-related activities such as bank deposits, rent recaps, monthly bills, and payroll.

The Executive Director provides leadership to departmental leaders and their teams in upholding company policies, the Primrose Mission, and Core Values. The role oversees employee onboarding and ensures new-hire and annual training requirements meet state and Primrose standards. It is also responsible for evaluating the performance of all community departments, providing feedback, and applying disciplinary actions in accordance with company policies.

Requirements

• At least 3 years of leadership experience in senior living, assisted living, healthcare, or a related industry.
• Demonstrated success leading teams and managing community operations.
• Knowledge of federal, state, and local regulations related to assisted living and memory care.
• Meet or be able to meet applicable state requirements for Assisted Living Executive Directors.
• Experience managing budgets, financial performance, and operational goals.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities, maintain regulatory compliance, and respond to urgent community needs as necessary.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and ability to learn and effectively use electronic health records, scheduling, payroll, and other business software systems.

Nice To Haves

• Bachelor’s degree in healthcare administration, gerontology, business, or a related field preferred.

Responsibilities

• Ensure continuity and consistency in the delivery and quality of nursing care, resident engagement, dining services, housekeeping, and general maintenance.
• Build positive relationships with residents and their families, promote open communication, and address questions, concerns, and grievances promptly and professionally.
• Develop, implement, and administer the budget; keep food, supply, and labor costs within budgeted parameters; and address expense variances.
• Oversee business-related activities, including bank deposits, rent recaps, monthly bills, and payroll.
• Lead departmental leaders and their teams in upholding company policies, the Primrose Mission, and Core Values.
• Oversee employee onboarding and ensure new-hire and annual staff training requirements meet state and Primrose standards.
• Oversee the performance of all community departments, evaluate performance, provide feedback, and apply disciplinary actions in compliance with company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed