Executive Director

Brookdale Senior Living Inc.•Seattle, WA

6d•$124,960 - $193,420

About The Position

The Executive Director leads day-to-day operations of a larger senior living community, generally comprising 60–65 units and two product lines or 65–175 units with up to two product lines. The role is accountable for associate relations, resident and family engagement, financial performance, and regulatory compliance. The Executive Director creates and executes the community business plan, develops the team, partners with the district team, and works with sales to establish the community as a preferred senior living option while growing revenue and profitability. The position fosters an inclusive community culture focused on high-quality resident experiences and care. The Executive Director oversees community operations, budgets, staffing, recruitment and retention, resident satisfaction, care and services where applicable, sales and marketing, community relationships, facilities, and compliance. The role provides direction and evaluation across resident care, marketing, food service, housekeeping, and maintenance, and manages department leaders in accordance with company policies and applicable laws.

Requirements

Bachelor’s degree required; additional years of experience may substitute for the education requirement on a year-for-year basis.
At least three years of related operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical skills and an in-depth understanding of the organization and business.
Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance functions.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Ability to delegate assignments appropriately based on individuals’ skills, roles, and interests.
Demonstrated ability to drive results, exercise good judgment, solve problems, and make decisions.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Oversee all community operations and interact as needed with staff, residents, prospects, and their family members or representatives.
Develop and implement the business plan; prepare and execute annual operating and capital budgets; monitor performance against goals; and establish plans to meet company service and financial standards.
Build effective working relationships with the management team, promote teamwork and an inclusive culture, empower department leaders, hold them accountable for performance, and ensure appropriate staffing levels.
Support department leaders in attracting, developing, engaging, and retaining associates; recruit and hire associates; ensure appropriate training and development; review personnel decisions; and implement strategies to reduce turnover.
Promote resident satisfaction and retention, maintain positive and accessible resident and family relations, resolve problems, support occupancy and renewals, partner with the Resident Council as needed, and use survey results to address improvement opportunities.
For assisted living or memory care communities, work with the community clinical leader to ensure care and services meet resident needs; oversee resident services, admissions, healthcare management, documentation, and service plan reviews in accordance with company policy and applicable legal requirements.
Analyze and manage community finances, pursue revenue and profitability goals, address unanticipated expenses or revenue shortfalls, and identify opportunities to enhance revenue or reduce expenses while meeting resident needs and complying with requirements.
Collaborate with the community sales leader on sales and marketing, develop business and leads, build strategic relationships, engage with prospects who tour the community, and implement approved strategies to meet occupancy and revenue targets.
Build relationships with local influencers and professionals, participate in aligned local social and civic affairs, and represent the community and company to appropriate agencies, organizations, and groups.
Oversee preventative maintenance systems and conduct inspections to ensure buildings, grounds, and property meet company standards.
Enforce company policies and procedures and maintain applicable licenses in accordance with company and government requirements.

Benefits

Medical, dental, and vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional voluntary benefits, including identity theft protection and pet insurance
Paid time off
Paid holidays
Company-provided life insurance
Adoption benefit
Short- and long-term disability
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and legal plan
Tuition reimbursement
Eligibility for equity grants under the long-term incentive plan
Annual bonus incentive for full-time associates in the role
Sales referral bonuses
Naturalization application fee advances for qualified associates who have been with the company for at least a year