Executive Director

The Waters • Savage, MN

26d

About The Position

The Executive Director plans, organizes, and directs the community’s day-to-day business operations. The role is accountable for budgeting and financial management and for community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services. The Executive Director works to integrate gracious living, hospitality, and holistic care and wellbeing.

The position leads efforts to build a culture of wellbeing, teamwork, and respect for residents and team members; hires, retains, and leads community staff with home-office and community leadership teams; and collaborates with corporate operations and leaders across other Waters communities to develop and implement consistent processes. The Executive Director manages the community budget, labor standards, expenses, revenue, and profit-and-loss performance, and helps achieve revenue and occupancy goals with the Senior Living Consultant.

The role supports the Director of Health and Wellbeing in financial, human resources, and customer-service matters; works with food and beverage leadership to maintain restaurant and café quality and service; resolves escalated resident and guest complaints; coordinates special events; and helps oversee inspections and compliance with licensing, health, safety, and other regulations. In partnership with the Environmental Services Manager, the Executive Director ensures effective security systems and regular emergency-procedure testing. The role also supports professional growth and participates in ongoing training and development. Other duties may be assigned.

Requirements

• Currently licensed as a Licensed Assisted Living Director in Minnesota, or able to obtain the required license.
• At least three years of relevant experience in customer-oriented leadership.
• Compassion for and commitment to hospitality and service in elderly care.
• Demonstrated ability to manage budgets and profit-and-loss statements, maximize revenue, and manage expenses.
• Commitment to customer service and the wellbeing of team members and residents.
• Strong leadership and management skills, including relationship building, business acumen, and communication.
• Initiative and creativity, sound judgment, and professional ethics.
• Strong organizational skills, including experience negotiating and working toward mutually beneficial solutions.
• Strong interpersonal skills and ability to communicate effectively with a wide range of people while bringing a positive attitude, enthusiasm, and energy.
• Ability to remain calm and direct in stressful situations.
• Ability to adapt resources to meet situational needs.
• High proficiency using Microsoft Office.
• Ability to analyze and communicate financial information concisely and professionally.

Nice To Haves

• Bachelor’s degree in health care, hospitality services, finance, or a related field preferred.
• Previous experience in senior services preferred.

Responsibilities

• Lead, implement, sustain, and reward a culture of wellbeing, teamwork, and respect for residents and team members.
• Hire, retain, and lead health care, hospitality, and business team members in partnership with the home office and community leadership teams.
• Collaborate with corporate operations and leaders from other Waters communities to develop and implement streamlined, consistent enterprise processes.
• Manage the community budget, labor standards, and community-level expenses; understand and manage profit-and-loss statements; maximize revenue and manage expenses.
• Work with the Senior Living Consultant to achieve revenue and occupancy goals.
• Support the Director of Health and Wellbeing in financial, human resources, and customer-service areas.
• Work with food and beverage leadership to ensure high quality, exceptional customer service, and ambience in the restaurant and café.
• Address escalated resident or guest complaints to ensure a high level of customer service.
• Coordinate and manage special events with other community leaders.
• Coordinate and conduct inspections of the community and services, ensuring compliance with licensing laws, health and safety requirements, and other statutory regulations.
• Ensure effective security systems and regular testing of emergency procedures in partnership with the Environmental Services Manager.
• Help create an environment that fosters professional growth and achievement, and participate in ongoing training and development.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits available the first of the month following the date of hire.
• Company-paid short- and long-term disability.
• Company-provided HSA contribution plus matching dollars.
• Healthy Savings and Rewards Programs.
• Behavioral and mental health resources.
• Generous PTO available for use on day one.
• 401(k) match; automatically fully vested.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed