Executive Director

Associa•Denver, CO

About The Position

The Executive Director leads the team responsible for employee and client retention and growth. The role requires knowledge of accounts in the assigned portfolio and implementation of a consistent client communication program. The Executive Director enables and implements processes, procedures, and systems associated with company-wide business process initiatives, and directs operations and accounting staff in researching and resolving client issues. The role also works with other departments to pursue client services and support the management team. The Executive Director manages a portfolio of community properties determined annually by the Branch President and Vice President. The position oversees staff management, client communications, staffing, onboarding, training, performance reviews, retention efforts, client and leadership reporting, financial impacts, contractual deliverables, company programs, integrated services, and internal controls. The role also promotes company pillars, values, goals, and the branch management plan.

Requirements

5–7 years of management and/or supervisory experience.
Proficient knowledge of GAAP.
Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Expert knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Self-motivated, proactive, detail-oriented, and a team player.
Ability to maintain confidentiality and discretion in performing all duties and responsibilities.
Time-management and time-critical prioritization skills.

Nice To Haves

3–7 years of Community Association experience.
Portfolio Management experience.

Responsibilities

Manage a portfolio of community properties determined annually by the Branch President and Vice President.
Establish and maintain positive relationships and communicate successfully with leadership and support teams.
Supervise, oversee, and train a staff of management.
Implement a proactive communication calendar to communicate consistently with clients.
Determine appropriate staffing needs and oversee onboarding and training.
Conduct Performance Planning Reviews and quarterly check-ins with direct reports, and oversee completion of the process throughout the downline.
Lead action plans for retention of at-risk clients, including meeting attendance and account support, up to and including transition to a manager; handle customer thermometer responses and follow up with clients and staff.
Attend meetings with directors, clients, and prospective clients as needed.
Provide timely reporting and communication to leadership about clients, the assigned team, and the client portfolio.
Oversee financial impacts, including chargebacks, manager and administrative productivity, and payroll overtime control.
Ensure the team delivers materials to clients as required by contract.
Ensure team delivery of and adherence to company programs, information, and directives.
Ensure the team successfully utilizes integrated services for clients.
Participate in and provide oversight of internal controls and management standards.
Observe, display, and promote the company pillars, values, goals, and branch management plan.
Direct operations and accounting staff in researching and resolving client issues, and work with other departments to pursue client services and support the management team.