Executive Director

MBK Real Estate Companies•La Mesa, CA

11d•$145,000 - $160,000

About The Position

The Executive Director is a visionary leader responsible for fostering a compassionate, respectful, resident-centered community with innovative programming, high-performing teams, and adherence to MBK values. The role has full profit-and-loss responsibility and directs the community’s day-to-day operations, maximizing efficiency while ensuring compliance with applicable regulations, licensing requirements, and company policies. The Executive Director supports high-quality resident care and staff engagement while maintaining financial stability and a safe, harmonious living and working environment. The Executive Director leads department directors and their teams, sets performance expectations, and oversees hiring, training, coaching, evaluations, and disciplinary actions. The role develops and executes strategic plans for occupancy, resident satisfaction, financial performance, and community safety; responds to urgent operational issues; coordinates support across departments; and uses operational data and key performance indicators to guide improvements. The Executive Director also oversees resident and family engagement, sales and occupancy strategies, budgeting and reporting, property maintenance and risk management, and compliance with safety, licensing, and other regulatory requirements. The position may require flexible scheduling, including evenings and weekends, when business needs dictate.

Requirements

Must possess and maintain any state or federal administrator licenses or certifications required for the community, including applicable training, examinations, and continuing education.
Must meet minimum education units, degree, or certification/license requirements based on community size and state requirements.
Must meet minimum management experience requirements in a healthcare field providing residential care to older adults, based on community size and state requirements.
Must be at least 21 years of age.
Must complete required background clearances and health screenings, including a negative tuberculosis test where required by applicable licensing regulations.
Valid state-issued driver’s license and valid insurance or a reliable method of transportation.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and standard office equipment.
Excellent verbal and written English communication skills, including the ability to explain complex information to large groups and audiences with varying levels of understanding.
Sound judgment and decision-making; ability to remain calm and manage conflicts, stressful situations, and emergencies while prioritizing community safety and well-being.
Ability to anticipate risks, develop contingency plans, and maintain discretion and confidentiality.
Ability to interact tactfully and professionally with personnel, residents, family members, and guests.
Willingness and ability to support flexible schedules on short notice, including evenings and weekends, when business needs dictate.
Able to walk, bend, kneel, squat, pull, reach overhead, perform repetitive motions, sit and work at a computer for prolonged periods, and move throughout the community during the workday.
Able to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
Ability to assist with residents’ physical movement during routine transfers or emergencies.
Ability to maintain composure when handling sensitive situations, including grief and death in the community.

Responsibilities

Develop and execute strategic plans addressing occupancy, resident satisfaction, financial performance, and a safe, supportive environment.
Stabilize critical operational challenges and maintain continuity of resident care and staff performance.
Oversee day-to-day community operations and ensure compliance with applicable regulations, licensing requirements, and company policies and procedures.
Promote operational excellence, accountability, and consistent execution of company standards.
Provide strategic guidance and hands-on support across community departments, including care, dining, activities, and maintenance.
Identify and escalate urgent issues, coordinate cross-functional teams and resources, and mitigate risks to residents and the community.
Report incidents promptly in accordance with Reportable Event Guidelines/Grid.
Work with department directors to develop and implement departmental policies and procedures and promote interdepartmental collaboration.
Lead significant initiatives and changes involving operational protocols, resident programming, and staff development.
Analyze KPIs and operational data, identify trends and improvement opportunities, make data-informed decisions, and delegate corrective actions to department directors.
Ensure resident physical, mental, and emotional needs are met and that care levels align with community licensure.
Support resident engagement in programs, activities, and events, including arranging transportation when needed.
Engage with residents and families to collect feedback, address concerns, identify improvements, and assess satisfaction.
Collaborate with the Director of Sales on sales and marketing plans, local outreach, referral initiatives, and occupancy strategies.
Manage community operations, finances, and reporting, including budgets, expenditure approvals, billing, accounts payable, and accurate financial records.
Monitor industry trends, best practices, and legislative changes that may affect operations.
Hold the management team accountable for policies, procedures, continuing education, and licensing requirements.
Maintain a safe and secure environment by overseeing property maintenance, risk management, safety protocols, OSHA compliance, and workers’ compensation matters.
Cross-train and delegate to maintain operational continuity and support professional development, including coverage for department heads and Manager on Duty appointments.
Represent the community professionally with government agencies, community representatives, residents, families, and other parties; respond to surveys and inquiries and develop corrective action plans when needed.
Promote teamwork and open communication through mentoring, coaching, and recognition in alignment with MBK principles and values.
Perform other duties and special projects as assigned by the supervisor or designee.
Interview, hire, train, supervise, set performance goals for, evaluate, coach, and manage disciplinary actions for department directors and their staff.

Benefits

Competitive salaries with opportunities for growth
401(k) retirement plan with up to 4% employer matching
Medical insurance
Dental insurance
Vision insurance
Company-provided life insurance
Disability insurance
AD&D insurance
Flexible spending accounts
Paid vacation and sick time
Paid holidays
Bereavement leave
Leadership development, training, and personal coaching programs
Education loan assistance and scholarships
Daily living, financial, and legal services
Childcare and eldercare assistance
Employee discounts
Health and wellness resources, including virtual yoga, mindfulness, and financial readiness resources for employees and family members