Executive Director

MBK Senior Living•La Mesa, CA

10d•$145,000 - $160,000

About The Position

The Executive Director is a visionary leader responsible for promoting a culture of compassion, respect, and resident-centered care, while building a community known for innovative resident programming, high-performing teams, and adherence to MBK values and principles. The role has full profit-and-loss responsibility and directs day-to-day community operations, maximizing efficiency and maintaining compliance with applicable regulations, licensing requirements, and company policies. The Executive Director supports resident well-being and staff engagement while maintaining financial stability and a safe, harmonious living and working environment. The Executive Director supervises Department Directors and their staff, including hiring, training, performance management, coaching, and disciplinary matters. The role develops and executes strategic plans, addresses operational challenges, coordinates community departments, analyzes performance data, and leads improvements to operations, resident programming, and staff development. The position also oversees resident and family engagement, occupancy and sales strategies, community finances and reporting, property maintenance, and risk management. The role requires applicable administrator licenses or certifications and management experience in a healthcare field providing residential care to older adults, with specific requirements determined by community size and state regulations. The Executive Director must meet applicable screening, transportation, communication, judgment, confidentiality, and physical capability requirements. The position requires flexibility to work evenings and weekends on short notice when business needs dictate.

Requirements

Must possess and maintain administrator licenses or certifications, required training, examinations, and continuing education units as applicable to the community and state requirements.
Must meet minimum education units, degree, or specific certification and license requirements based on community size and state requirements.
Must meet the minimum management experience requirements in a healthcare field providing residential care to older adults, based on community size and state requirements.
Must be at least 21 years of age.
Must complete required background clearances and health screenings, including a negative tuberculosis test where required by applicable regulations.
Must have a valid state-issued driver’s license and valid insurance, or a reliable method of transportation.
Demonstrated proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and standard office equipment.
Excellent verbal and written English communication skills, including the ability to explain complex information to large groups and audiences with varying levels of understanding.
Sound judgment and decision-making ability, including remaining calm and managing conflicts, stressful situations, and emergencies while prioritizing community safety and well-being.
Ability to anticipate risks, develop contingency plans, and maintain discretion and confidentiality.
Ability to interact tactfully and professionally with personnel, residents, family members, and guests.
Willingness and ability to support flexible schedules on short notice, including evenings and weekends, when business needs require.
Ability to walk, bend, kneel, squat, pull, reach overhead, perform repetitive motions, sit and work at a computer for extended periods, and move throughout the community during the workday.
Ability to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
Ability to assist with residents’ physical movement during routine transfers or emergencies.
Ability to remain composed when handling sensitive situations, including grief and death in the community.

Responsibilities

Interview, hire, train, supervise, set performance goals for, evaluate, coach, and manage disciplinary actions for Department Directors and their staff.
Develop and execute strategic plans addressing occupancy, resident satisfaction, financial performance, and a safe, supportive environment.
Implement timely solutions to critical operational challenges and support continuity of resident care and staff performance.
Direct day-to-day community operations and ensure compliance with applicable laws, regulations, licensing requirements, and company policies.
Promote operational excellence, accountability, and consistent execution of company standards and procedures.
Provide strategic guidance and hands-on support across community departments, including care, dining, activities, and maintenance.
Identify and escalate urgent issues, coordinate cross-functional teams and resources, and mitigate risks to residents and the community.
Notify appropriate parties of incidents in accordance with Reportable Event Guidelines/Grid.
Work with department directors to develop and implement departmental policies and procedures and encourage interdepartmental collaboration.
Lead significant initiatives and changes to operational protocols, resident programming, and staff development.
Analyze KPIs and operational data, identify trends and improvement opportunities, make data-driven decisions, and delegate corrective actions.
Ensure residents’ physical, mental, and emotional needs are met and their level of care aligns with community licensure.
Support resident engagement in programs, activities, and events, arranging transportation when needed.
Engage with residents and families to gather feedback, address concerns, and assess satisfaction.
Partner with the Director of Sales to execute sales and marketing strategies, assess market opportunities and threats, support referral initiatives, and meet occupancy goals.
Manage community operations, finances, and reporting, including budgets, expenditure approvals, billing, accounts payable, and financial records.
Monitor industry trends, best practices, and legislative changes affecting community operations.
Hold management and staff accountable for policies, procedures, and required continuing education or licensing requirements.
Maintain a safe and secure environment by overseeing property maintenance, risk management, safety protocols, OSHA compliance, workers’ compensation matters, investigations, and safety complaints.
Cross-train and delegate to maintain operational continuity and support professional development, including department coverage and Manager on Duty appointments.
Represent the community professionally with government agencies, community representatives, families, and others; respond to surveys and inquiries and develop corrective action plans as needed.
Promote teamwork and open communication through mentoring, coaching, and recognition aligned with MBK principles and values.
Perform other duties and special projects as assigned by the Supervisor or designee.

Benefits

Competitive salaries and bonus opportunity.
401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team member discount programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
Leadership development, in-person and virtual training, and individual and group training.
Medical, dental, and vision coverage for full-time team members.
Multiple medical plan options, including an HSA-eligible plan with company contributions, for full-time team members.
Healthcare and dependent care flexible spending accounts for full-time team members.
Commuter benefits for full-time team members.
Company-paid life insurance and accidental death and dismemberment coverage for full-time team members.
Disability benefits where applicable and subject to state-specific programs and eligibility requirements for full-time team members.
Voluntary accident, critical illness, and hospital indemnity insurance for full-time team members.