Executive Director

Harmony Senior Services•Hockessin, DE

5d•Onsite

About The Position

The Executive Director has full responsibility for the operation and management of the community, including its marketing, business, and financial functions, in accordance with management company and owner policies and applicable federal, state, and local laws and regulations. The role oversees staffing, budgets, regulatory compliance, occupancy, marketing, resident and family relations, facility maintenance, and capital improvement projects. The Executive Director must live within 30 miles of the assigned community to ensure timely response to emergencies on weekends or after hours, and must be able to work flexible hours, including evenings and weekends.

Requirements

Bachelor’s degree.
Minimum of 3 years’ experience working as an Executive Director.
Current administrative license for the state in which the position is located.
Demonstrated success managing all aspects of senior community operations.
Strong sales leadership.
Ability to build relationships with community groups that help grow census.
Strong customer service and problem-solving skills.
Ability to lead a management team and promote staff development.
Demonstrated financial management proficiency.
Ability to prioritize and manage multiple projects simultaneously.
Thorough knowledge of state and federal regulations.
Live within a 30-mile radius of the assigned community to ensure timely response to community emergencies on weekends or after hours.
Ability to work flexible hours, including evenings and weekends.
Ability to lift, carry, and push up to 25 lbs.

Responsibilities

Oversee hiring practices to ensure compliance with local, state, and federal laws and hire within budgetary guidelines.
Participate in preparation of the community budget; train department heads on budget management and oversee departmental budget compliance while maintaining effective care levels and primary resident day expense obligations.
Review monthly financials with department heads, prepare variance reports according to company guidelines, and develop plans of correction as needed.
Lead the approval process for contracts for community services and achieve NOI.
Comply with applicable regulations, monitor relevant changes, plan for and manage surveys, prepare plans of correction, and maintain relations with regulatory agencies.
Oversee risk assessments and necessary communication with families and physicians for at-risk residents; oversee compliance with incident-reporting guidelines.
Maintain or exceed budgeted occupancy and oversee development and implementation of the marketing plan.
Promote resident relations through daily visits and monitor resident and family morale.
Oversee monthly Resident Council Meetings and the Resident and Family Grievance Process.
Oversee resident move-ins to support smooth transitions for residents and families.
Oversee resident satisfaction surveys and contact families regarding concerns or surveys that are not returned.
Ensure enforcement of the Resident Bill of Rights.
Make daily rounds to ensure the building is clean and furniture is appropriately placed.
Oversee routine and preventative maintenance programs and capital improvement projects as needed.
Perform other duties as assigned.