Executive Director

Harmony Senior Services•Charleston, SC

14d•Onsite

About The Position

The Executive Director is responsible for the overall operation and management of the community, including its marketing, business, and financial functions, in accordance with management company and owner policies and applicable laws and regulations. The role oversees hiring, budgeting, financial performance, contracts, regulatory compliance, surveys, occupancy, marketing, resident and family relations, resident safety and satisfaction, facility cleanliness, maintenance, and capital improvement projects. The Executive Director is also expected to respond to community emergencies and must live within 30 miles of the assigned community.

Requirements

Bachelor’s degree.
At least 3 years of experience working as an Executive Director.
Current administrative license for the state in which the position is located.
Demonstrated success managing all aspects of senior community operations.
Strong sales leadership.
Ability to build relationships with community groups that can help grow census.
Strong customer service and problem-solving skills.
Ability to lead a management team and promote staff development.
Demonstrated financial management proficiency.
Ability to prioritize and manage multiple projects simultaneously.
Thorough knowledge of state and federal regulations.
Must live within 30 miles of the assigned community to support timely emergency response.
Ability to work flexible hours, including evenings and weekends.
Ability to lift, carry, and push up to 25 pounds.

Responsibilities

Oversee hiring practices and ensure staffing complies with applicable laws and budgetary guidelines.
Participate in preparing the community budget; train department heads on budget management and oversee departmental budget compliance while maintaining effective care levels and primary resident day expense obligations.
Review monthly financials with department heads, prepare variance reports, and develop plans of correction as needed.
Lead the approval process for contracts for community services.
Achieve net operating income (NOI) goals.
Comply with local, state, and federal regulations and stay informed of relevant changes.
Plan and manage the survey process, prepare plans of correction, and maintain relations with regulatory agencies.
Oversee risk assessments and necessary communications with families and physicians for at-risk residents.
Oversee compliance with corporate and state incident-reporting guidelines.
Maintain or exceed budgeted occupancy and oversee development and implementation of the marketing plan.
Maintain resident relations through daily visits and monitor resident and family morale.
Oversee monthly Resident Council Meetings and the Resident and Family Grievance Process.
Oversee the resident move-in process to support smooth transitions for residents and families.
Oversee resident satisfaction surveys and contact families about concerns or surveys that are not returned.
Ensure enforcement of the Resident Bill of Rights.
Make daily rounds to ensure the building is clean and furniture is appropriately placed.
Oversee routine and preventative maintenance programs and capital improvement projects as needed.
Perform other duties as assigned.
Respond to community emergencies on weekends or after hours; reside within a 30-mile radius of the assigned community.
Work flexible hours, including evenings and weekends.