Executive Director

Atria Senior Living • Hamden, CT

10d • $113,000 - $129,950

About The Position

The Executive Director leads a senior living community’s day-to-day operations and has full profit and loss responsibility. The role plans, implements, and evaluates all aspects of community operations, including sales, staffing, resident care support, hospitality, resident engagement, financial performance, and regulatory compliance. The Executive Director recruits, trains, develops, and supervises a high-performing leadership team and fosters customer satisfaction, workforce engagement, and a safe, quality-oriented environment.

The position works closely with the Community Sales Director, Resident Services Director, Regional Vice President, and Support Center resources. It also involves developing and implementing strategies for occupancy, revenue, labor, expense control, and service quality; managing budgets and expenses; building local referral networks; and participating in community sales activities. The Executive Director may drive between the community and other destinations and may fill in for other positions as needed.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related subject.
• Ability to become licensed as an assisted living administrator within the prescribed timeframe in states that require such a license.
• Valid driver’s license.
• Satisfactorily meet and comply with company motor vehicle policy standards and Travel Policy.
• Position includes driving responsibilities; a company-provided or personal vehicle may be used.

Nice To Haves

• Three to five years of operations management experience with demonstrated success in meeting financial and sales goals is preferred.

Responsibilities

• Lead the community’s day-to-day operations and take full responsibility for profit and loss.
• Plan, implement, and evaluate all aspects of community operations.
• Lead development and implementation of sales and operations strategies consistent with company objectives.
• Communicate community performance regularly with the Regional Vice President.
• Partner with the Community Sales Director to assess competitive threats, develop the sales plan, and engage in business-to-business sales calls.
• Meet regularly with the Resident Services Director to discuss care regulations and department concerns and support the resident care program.
• Develop and implement strategies for labor, occupancy growth, revenue growth, expense control, and quality of services; review and redirect activity as needed.
• Ensure adherence to the Resident’s Bill of Rights.
• Interview, hire, train, develop, and evaluate assigned staff, and maintain a high-performing, engaged team.
• Assess resident needs when determining staffing levels.
• Operate the community in accordance with company policies and federal, state, and local regulations.
• Assist in developing operational budgets and capital requirements, including forecasting and approving expenses.
• Serve as a liaison between field operations and the Support Center and build relationships with Support Center resources.
• Participate in local community activities and establish networks and resources for resident referrals.
• Review building construction and preventative maintenance regularly and make recommendations.
• Work in various community positions and fill in as needed.
• Meet the community’s financial management requirements and maintain a safe working and living environment.
• Participate in in-house sales activities, including prospective resident tours and special events.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Community employees may receive annual anniversary rewards depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive environment with advancement opportunities and a focus on work-life balance; benefit enrollment varies by employee classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive