Executive Director

Brookdale Senior Living Inc.•Valparaiso, IN

11d

About The Position

The Executive Director leads day-to-day operations of a senior living community serving 60–65 units across two product lines or 65–175 units with up to two product lines. The role is accountable for associate relations, resident and family engagement, financial performance, regulatory compliance, and the quality of the resident experience. The Executive Director creates and executes the community business plan, develops the team, and works with the district team and sales team to grow revenue, profitability, and occupancy while establishing the community as a preferred senior living option in its market. The position oversees community operations and department leaders, including resident care, marketing, food service, housekeeping, and maintenance. For assisted living or memory care communities, the Executive Director collaborates with the community clinical leader to ensure appropriate resident care and services. The role also represents the community in local civic and professional settings and ensures buildings, grounds, and property meet Company standards. A bachelor’s degree and at least three years of related operational leadership experience are required, although additional experience may substitute for the education requirement year for year. A valid administrator license is required in states where applicable. The position requires a valid driver’s license and access to a private vehicle for business use. Occasional weekend, evening, or night work may be needed for shift coverage; the role is also on-call as needed and requires occasional travel and driving.

Requirements

Bachelor’s degree required; additional years of experience may substitute for the education requirement on a year-for-year basis.
Minimum of three years of related operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical skills and an in-depth understanding of the organization and business.
Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units.
Ability to manage department leaders and carry out supervisory responsibilities in accordance with Company policies and applicable laws.
Advanced knowledge of the organization, industry, and a functional discipline, with extensive understanding of technical areas gained through experience.
Excellent written and oral communication skills.
Ability to prioritize and effectively manage multiple tasks.
Ability to delegate assignments appropriately based on individuals’ skills, roles, and interests.
Demonstrated ability to drive results, exercise good judgment, solve problems, and make decisions.
Ability to perform duties involving standing, walking, sitting, handling or feeling with hands and fingers, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and vision.
Ability to lift up to 50 pounds.
Ability to work occasional weekends, evenings, or nights if needed for shift coverage and to be on-call as needed.
Ability to travel occasionally and drive oneself for business purposes.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Oversee all community operations, interacting as needed with staff, residents, prospects, and residents’ family members or representatives.
Develop and implement the business plan and annual operating and capital budgets; monitor performance and create plans to meet Company service and financial standards.
Build collaborative relationships with the management team, foster an inclusive community culture, empower department leaders, and hold them accountable for department performance.
Ensure appropriate staffing levels and support department leaders in attracting, developing, engaging, and retaining associates.
Recruit and hire associates, ensure appropriate training and development, review personnel decisions, and implement strategies to reduce turnover and improve retention.
Build resident satisfaction and retention, maintain positive resident relations, address resident concerns, and engage residents and families in community life.
Use satisfied resident and family relationships to support occupancy growth; execute the renewal program and partner with the Resident Council as needed.
Administer resident satisfaction and other surveys and work with department leaders and the district team on improvement plans.
In assisted living or memory care communities, collaborate with the community clinical leader to ensure care and services meet residents’ needs.
Oversee resident services, including admissions, healthcare management, resident documentation, and service plan reviews, to support quality services and regulatory compliance.
Analyze and manage budgets, pursue revenue enhancement and expense reduction, and meet or exceed revenue, profitability, and occupancy goals.
Collaborate with the community sales leader on sales and marketing efforts, lead generation, business development, occupancy, and revenue targets; engage with prospects who tour the community.
Build relationships with local influencers and professionals, participate in aligned local social and civic affairs, and represent the community to appropriate agencies and organizations.
Oversee preventive maintenance systems and inspections to ensure buildings, grounds, and property meet Company standards.
Enforce Company policies and procedures and maintain applicable licenses in accordance with Company, federal, state, and local requirements.

Benefits

Medical, dental, and vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside of California
Optional benefits including identity theft protection and pet insurance
Paid time off for full-time associates
Paid holidays for full-time associates
Company-provided life insurance for full-time associates
Adoption benefit for full-time associates
Short- and long-term disability for full-time associates
Flexible Spending Accounts for full-time associates
Health Savings Account for full-time associates
Optional life and dependent life insurance for full-time associates
Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates
Tuition reimbursement for full-time associates
Eligibility for equity grants under the long-term incentive plan
Annual bonus incentive and sales referral bonuses for full-time associates in the role
Advancement of naturalization application fees up to $725 for qualified associates with at least one year of service