Executive Director (General Manager)

Sarabella Senior Living•Sarasota, FL

6d•Onsite

About The Position

The Executive Director is responsible for the day-to-day operations and occupancy of the AgeWell Solvere Living-managed assisted living and memory care community in Sarasota, Florida. The role oversees financial management, business planning, the development and evaluation of program services, staff management, and the delivery of high-quality services to residents and their families. The Executive Director must proactively communicate potential threats to the community and comply with applicable laws, regulations, and company policies and procedures. The position leads community management, finances, staffing, resident care, sales and marketing, regulatory compliance, and safety. It supports a high-performing, customer-focused community and works with department heads to maintain occupancy, service quality, and a positive community experience. The role also represents the community locally and spends at least 30% of time traveling to referral sources in the market area.

Requirements

State-required licensing and certification, if applicable.
Excellent customer service and public relations skills.
Experience working with seniors.
Experience successfully operating and maintaining a customer-focused environment in a senior living facility.
Proficiency in Microsoft Office.
Meets current state regulatory requirements for licensed assisted living communities.
Demonstrated integrity and leadership skills.
A sincere passion for working with the senior population.
Ability to promote the community positively and communicate company values effectively to residents, families, visitors, and team members.
Physically able to bend and reach, push and pull, lift up to 40–50 pounds if necessary, and stand for extended periods.

Responsibilities

Oversee the community’s day-to-day operations, occupancy, financial management, and business planning.
Maintain compliance with applicable local, state, and federal regulations and accrediting standards; prepare the community for regulatory inspections.
Maintain monthly financial reports, explain variances, oversee departmental budgets, guide department heads on budget targets, and ensure timely accounts receivable collection.
Establish systems to monitor quality of care, service delivery, and regulatory compliance; review quality indicators and address variances.
Optimize revenue opportunities and maintain or increase occupancy in accordance with budget and community goals.
Lead, support, supervise, and provide performance feedback to staff; promote team building and staff participation in community operations and decisions.
Oversee recruitment, hiring, employee relations, separations, staff files, evaluations, and disciplinary processes in accordance with company policy.
Lead the management team in support of the organization’s mission, values, and community values.
Ensure high-quality resident services, protect resident rights, and educate staff, residents, and families about those rights.
Coordinate with the Wellness Director on move-ins, leases, and resident service plans.
Respond promptly to resident, family, and team member requests and act as a liaison between management, residents, and families.
Maintain market and competitor analysis, including rates, unit sizes, services, and amenities.
Ensure timely and accurate use of Vitals and Sherpa within the community.
Maintain a positive community presentation and resolve issues that affect first impressions.
Work with department heads on sales and participation in the Community Marketing Action Plan and Sales Action Plan; generate leads and help close sales.
Represent and promote the community in public settings and within the local community.
Assign a Manager on Duty for scheduled weekend coverage.
Enforce OSHA regulations and safety procedures, follow emergency procedures, and investigate and review on-site injuries.
Proactively communicate situations that might pose a threat to the community.
Travel to referral sources in the market area for at least 30% of working time.