Executive Director (General Manager)

Sonata Boynton Beach•Boynton Beach, FL

About The Position

The Executive Director is responsible for the day-to-day operations and occupancy of an AgeWell Solvere Living managed assisted living community. The role encompasses financial management, business planning, developing and improving program services, staff management, and delivering high-quality services to residents and their families. The Executive Director must proactively inform their direct supervisor of situations that could pose a threat to the community and comply with applicable laws, regulations, and company policies and procedures. The position oversees financial reporting and budgets, regulatory readiness and compliance, quality monitoring, revenue generation, occupancy, recruitment and employment processes, and staff performance. It also supports resident care and rights, coordinates with the Wellness Director on move-ins and resident service plans, responds to residents’ and families’ requests, and serves as a liaison among residents, families, and management. The Executive Director represents the community in public and local settings, supports lead generation and sales, and enforces safety procedures.

Requirements

State-required licensing and certification, if applicable.
Excellent customer service and public relations skills.
Experience working with seniors.
Experience successfully operating and maintaining a customer-focused environment in a senior living facility.
Proficiency in Microsoft Office.
Meet current state regulatory requirements for licensed assisted living communities.
Demonstrated integrity and leadership skills.
Sincere passion for working with the senior population.
Ability to promote the community positively and communicate company values effectively to residents, families, visitors, and team members.
Physically able to bend and reach.
Physically able to push, pull, and lift up to 40–50 pounds if necessary.
Physically able to stand for extended periods.

Responsibilities

Oversee the community’s day-to-day operations and occupancy.
Maintain compliance with applicable regulatory and accrediting standards, and prepare the community for inspections through audits and updates to policies, procedures, documentation, and environmental standards.
Maintain monthly financial reports, explain variances, oversee departmental budgets, guide department heads on budget goals, and ensure timely collection of accounts receivable.
Establish systems and processes to monitor quality of care, service delivery, and regulatory compliance; review quality indicators and address variances.
Identify opportunities to generate revenue and ancillary revenue, and maintain or increase occupancy in line with budget and community goals.
Encourage staff involvement in community operations and decision-making, promote team building, and provide staff with direction, supervision, support, and performance feedback.
Oversee or manage recruitment, hiring, employee relations, separations, staff files, evaluations, and disciplinary processes in accordance with administrative policy.
Lead the management team in support of the organization’s mission and values.
Ensure high-quality resident services and protection of resident rights; educate staff, residents, and families about those rights.
Coordinate with the Wellness Director on move-ins, leases, and resident service plans.
Respond promptly to requests from families, residents, and team members, and act as a liaison between management, residents, and families.
Maintain competitive market analysis and competitor comparison data, including rates, unit sizes, services, and amenities.
Ensure timely and accurate use of Vitals and Sherpa within the community.
Maintain a positive first impression and resolve community presentation issues.
Work with department heads to support sales participation and the Community Marketing Action Plan and Sales Action Plan.
Assign a Manager on Duty for scheduled weekend coverage.
Represent the community in public settings and promote it within the local community.
Generate leads and help close sales.
Enforce OSHA regulations and safety procedures, follow emergency procedures, and investigate and review on-site injuries.
Proactively communicate to the direct supervisor about situations that might pose a threat to the community.
Spend at least 30% of time traveling to referral sources in the market area.