Executive Director

Heritage Senior Living • Milwaukee, WI

20d • Onsite

About The Position

Heritage Senior Living is seeking an experienced, compassionate, results-driven Executive Director to lead the overall operations of a senior living community in Milwaukee, Wisconsin. Reporting to the Regional Director of Operations, the Executive Director oversees clinical services, life enrichment, culinary, housekeeping, maintenance, sales and marketing, staffing, regulatory compliance, and financial performance. The role leads the community team in delivering high-quality care and service and creating a welcoming environment for residents, families, and employees.

The Executive Director develops department managers and employees, supports an exceptional resident and family experience, and takes ownership of the community’s operational and financial results. The role also leads community sales and outreach, promotes occupancy growth, maintains compliance with applicable regulations and company standards, and works with community and corporate leadership to support quality and continuous improvement.

Requirements

• Must meet applicable requirements for an Executive Director under Wisconsin DHS 83 and DHS 89.
• Must be able to speak, read, write, and comprehend English proficiently.
• Demonstrated leadership and team-development skills, communication and relationship-building abilities, sound judgment, problem-solving skills, and organizational skills.
• Ability to manage conflict and complex situations professionally; ability to work independently and collaboratively.
• Financial and operational acumen, accountability, and commitment to continuous improvement.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• Senior living, healthcare, hospitality, or related leadership experience is strongly preferred.
• Four-year college degree preferred.
• Knowledge of dementia care and senior living operations is a plus.
• Genuine passion for serving seniors.

Responsibilities

• Lead, coach, develop, and support department managers and community employees.
• Oversee hiring, onboarding, training, performance management, and employee development.
• Ensure appropriate staffing and scheduling across departments and shifts.
• Conduct leadership and staff meetings, trainings, and new-hire orientations; promote open communication and a positive workplace culture.
• Participate in the Manager on Duty and on-call programs, and hold leaders accountable for operational, financial, and service expectations.
• Ensure residents receive high-quality care and services with dignity, privacy, and respect; build strong relationships with residents and families.
• Oversee systems supporting resident care, wellness, dining, and life enrichment; monitor resident satisfaction and implement improvement plans.
• Partner with clinical leadership regarding changes in resident condition and care needs; oversee admission, discharge, and transfer processes.
• Maintain fiscal responsibility and operate within established budgets; monitor census, accounts receivable, billing, expenses, and financial results.
• Complete monthly variance reporting, participate in annual budgeting, educate managers about budget responsibilities, and develop and execute community action plans.
• Monitor key performance indicators and implement continuous-improvement strategies.
• Lead a community-wide sales culture; oversee inquiries, tours, follow-up, outreach, and referral development.
• Partner with sales and clinical teams to support prospective residents and families; build relationships with referral sources and community partners.
• Support marketing and life enrichment events, promote the Heritage Senior Living brand, and drive occupancy and year-over-year census growth.
• Maintain compliance with applicable CBRF/RCAC regulations, company policies, Wisconsin DHS 83 and DHS 89, HIPAA, OSHA, Fair Housing, workers’ compensation, and other applicable requirements.
• Monitor quality assurance processes, complete required audits, and maintain inspection, certification, licensing, survey, and regulatory documentation.
• Manage risk and respond appropriately to incidents and sentinel events; maintain positive relationships with regulatory agencies, inspectors, ombudsmen, and community partners.
• Conduct regular community tours to ensure a safe, clean, welcoming, and well-maintained environment.

Benefits

• Competitive compensation.
• Health, dental, and vision insurance.
• Paid time off.
• Paid holidays and/or holiday pay.
• Retirement savings opportunities.
• Employee assistance and wellness resources.
• Professional development and continuing education opportunities.
• Leadership and career advancement opportunities.
• Employee recognition programs.
• Collaborative corporate and community leadership team.
• Opportunity to influence quality and clinical outcomes across multiple communities.
• Meaningful work directly impacting residents and care teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed