Executive Director

Heart to Heart Hospice•San Antonio, TX

21d

About The Position

The Executive Director organizes and directs the agency’s ongoing functions, including operational and organizational planning, budgeting, and monitoring progress toward operational and strategic goals. The role ensures interdisciplinary care and ethical business and clinical practices, directs staff in patient service activities, and oversees hiring, education, supervision, and evaluation of personnel. The Executive Director also maintains agency compliance with applicable laws and regulations, manages conflict and complaints, oversees financial systems and business operations, and evaluates programs, services, and personnel. Other duties may be assigned as required.

Requirements

Qualify through either of the following: be a licensed physician, registered nurse, licensed social worker, licensed therapist, or licensed nursing home administrator with at least one year of management or supervisory experience in a health-related setting and an additional year of experience in a health-related setting; or have at least a high school diploma or GED and at least two years of management or supervisory experience in a health-related setting.
Bachelor’s degree or equivalent experience and knowledge in hospice or healthcare operations and sales management.
At least three years of progressive experience managing healthcare operations; hospice experience is preferred.
Demonstrated ability to supervise and direct management personnel.
Understanding of business processes and systems that support the healthcare industry.
Experience changing organizational processes to implement standard methods and practices.
Outstanding interpersonal, communication, and presentation skills, along with a strong executive presence.
Current state driver’s license, reliable transportation, and ongoing valid and current auto liability insurance.

Nice To Haves

Hospice operations experience.
Knowledge of business management and working knowledge of the Medicare Hospice Benefit.
Experience with EMR or customer relationship software.

Responsibilities

Organize and direct agency operations, including planning, budgeting, and monitoring progress toward operational and strategic goals.
Ensure interdisciplinary care is provided while maintaining ethical business and clinical practices.
Direct staff in their duties, including patient admission, discharge, transfer, revocation, and service provision.
Employ qualified personnel and ensure staff education and evaluation, including orientation, in-service and continuing education, competency testing, and performance improvement.
Ensure appropriate staff supervision during all service hours and make support services available to staff.
Maintain knowledge of service systems in the community served and ensure services provided are approved by the hospice.
Ensure the agency operates in compliance with federal and state law.
Manage conflict and complaint resolution.
Implement and monitor an effective budgeting and accounting system that promotes patient health and safety and monitors business operations for financial stability.
Evaluate programs, services, and personnel.
Ensure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.
Perform other duties as required.