Executive Director

Righi Fitch Law Group•Phoenix, AZ

48d•Onsite

About The Position

Righi Fitch Law Group is a rapidly growing Arizona insurance defense firm trusted by national and regional carriers to handle their most demanding matters. We are a 50+ person team on a path to 100+, combining deep trial experience with a modern approach to running a law firm with a management services partner that brings institutional-grade finance, technology, and operating support to the firm. We are hiring an Executive Director to run the business side of the firm. This is the most senior position in the firm after the equity partners, with responsibility for the entire back office: people and HR, day-to-day administration, finance and billing workflows, technology, and the teams that run them. You will work directly with firm owners, and you will execute through your team leads in finance, IT, and HR. Our equity partners are excited about change. They have made the decision to grow, and they are looking for an operator they can empower to drive the firm through that growth. You will have real authority to set priorities, make staffing and process decisions, and be accountable for results. If you have run operations for a law firm or professional services firm and want to lead rather than administer, this is that job.

Requirements

8+ years of operations HR leadership, including 3+ years running the business side of a law firm or professional services firm of 20+ people.
Strong leadership ability and energy, with hands-on experience in HR, payroll, recruiting, and employee relations.
A track record of owning a budget and growing the bottom line through staffing and process decisions.
Working knowledge of law-firm billing and collections, including timekeeping standards, pre-bill review, and client billing guidelines; insurance defense and e-billing experience strongly preferred.
Strong technology fluency and comfort leading change; experience with Clio and AI-assisted timekeeping tools is a plus.
Sound judgment, discretion, and the ability to have direct conversations with attorneys and staff.
Bachelor's degree.

Nice To Haves

insurance defense and e-billing experience strongly preferred
experience with Clio and AI-assisted timekeeping tools is a plus

Responsibilities

Lead the firm back office: with all lines of reporting ultimately leading to you.
Partner through our managed services vendor to leverage centralized resources that drive growth.
Manage full-cycle recruiting and onboarding for paralegals, legal assistants, and staff, including managing outside recruiters, and partner with our managed services on attorney hiring so headcount keeps pace with client growth.
Own accountability across the back office. Set and reinforce operating standards for all back-office employees, create clarity of performance expectations, and win new business.
Direct daily business operations: office administration, facilities, business registrations, firm insurance, and records.
Own the annual operating budget with the Managing Partners; monitor efficiency ratios and prepare management discussion and analysis.
Drive the billing cycle through the finance lead — timely time entry, pre-bill review, carrier billing-guideline compliance, regular rate increase requests, WIP follow-up, and collections.
Lead firmwide HR: performance management, compensation and benefits, engagement, employee relations, payroll, and compliant employment practices.
Manage IT workflows with the firm's IT manager and managed services provider, and drive adoption and continuous education of practice management, AI-assisted timekeeping, and e-billing tools across the firm.
Translate firm strategy into a clear one-page plan and quarterly OKRs, and hold the firm accountable to them.