Executive Director

Cedarhurst of Jacksonville•Jacksonville, IL

12d

About The Position

The Executive Director is the senior leader of a Cedarhurst Senior Living community, reporting directly to the Regional Director of Operations or Divisional Director of Operations. The role is responsible for strategic oversight, daily operations, and long-term performance, ensuring exceptional resident care, regulatory compliance, and achievement of financial and operational goals. The Executive Director leads and develops department heads and staff across all functional areas while fostering accountability, engagement, and alignment with the company’s mission and values. The role also oversees sales and occupancy growth and represents the community externally, building relationships with residents, families, employees, and local partners. The Executive Director oversees the community’s day-to-day operations, including profit and loss, marketing, sales, customer satisfaction, workforce quality, scheduling, budgets, and regulatory compliance. The position manages three to five subordinate supervisors overseeing approximately 30–50 employees across Housekeeping, Resident Care, Maintenance, Dietary, and Office Administration. The Executive Director supports sales efforts, hires and develops staff, represents the company in relevant community groups, and ensures effective communication with residents’ families. The position may require extended walking or standing and movement throughout the community and resident apartments. It may also involve occasional stooping, kneeling, crouching, crawling, climbing, or balancing, and lifting up to 50 pounds independently or up to 200 pounds with assistance. The employee must follow infection prevention and control protocols, including using PPE when necessary, participate in team activities, and keep current with required training and ongoing education. Employment offers are contingent on successful background checks and drug screening, required health assessments, and use of designated PPE as required by company policy and applicable law.

Requirements

Applicable state licensure is required.
Experience with accounting functions such as accounts payable and receivable, posting ledgers, and balancing and reconciling accounts.
Proficiency with common digital tools and applications, including Microsoft Office programs (Outlook, Excel, and Word), web-based platforms, electronic health record systems, and HR-related systems as applicable.
Ability to walk or stand for extended periods and move throughout the community and resident apartments.
Ability to occasionally stoop, kneel, crouch, crawl, climb, or balance.
Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.
Ability to communicate effectively and identify and interpret written information.
Must follow infection prevention and control protocols and use PPE when necessary.
Successful completion of a background check and drug screening, participation in required health assessments, and use of designated PPE as required by company policy and applicable law are conditions of employment.

Nice To Haves

Bachelor’s degree preferred.
At least 2–3 years of management experience preferred; senior living experience strongly desired.
CPR or BLS certification preferred.

Responsibilities

Oversee the community’s day-to-day operations, including profit and loss, marketing, sales, regulatory compliance, customer satisfaction, financial expectations, and workforce quality.
Make business decisions in the best interests of the company and its employees.
Manage three to five subordinate supervisors overseeing approximately 30–50 employees across Housekeeping, Resident Care, Maintenance, Dietary, and Office Administration.
Create and manage department schedules through the Attendance on Demand platform to ensure adequate coverage within the labor budget and compliance with platform expectations and guidelines.
Direct, coordinate, and evaluate each department.
Create a professional environment that reflects the company’s vision and values.
Meet or exceed budgets and targeted community performance goals.
Support the Director of Sales by conducting tours, following up with calls, and facilitating weekly top-prospect sales meetings with the Director of Sales and Director of Nursing; ensure the community is consistently prepared for tours.
Ensure the community remains compliant with applicable regulatory agencies.
Hire, orient, supervise, evaluate, review, and appropriately discipline subordinate staff.
Attend corporate-sponsored meetings and training sessions as required.
Participate in networking and community-based groups relevant to the company’s business.
Follow the organization’s core standards, communication expectations, mission, and core values.
Ensure alignment with owners’ vision for service quality and value creation.
Ensure community staff communicate effectively with residents’ families about residents’ physical, personal, and emotional wellbeing.
Collaborate with others, take direction from management, take initiative, and engage in conflict intervention and resolution for residents, families, employees, and others as needed.
Perform other duties as assigned.
Follow infection prevention and control protocols, including use of PPE when necessary.
Participate in staff activities that foster teamwork, unity, and morale.
Stay current on training and ongoing education and pursue continuous learning.