Executive Director

Associa•Aurora, CO

4d•$125,000 - $135,000

About The Position

The Executive Director (described in the posting as Community Director) leads the assigned team to support employee and client retention and growth. The role manages knowledge of accounts in its portfolio and implements a consistent client communication program. It also enables and implements processes, procedures, and systems for company-wide business-process initiatives. The director oversees operations and accounting staff in researching and resolving client issues, works with other departments to deliver client services, and supports the management team.

Requirements

5–7 years of management and/or supervisory experience.
Proficient knowledge of GAAP.
Expert-level knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Expert-level knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Self-motivated, proactive, detail-oriented, and a team player.
Confidentiality and discretion in performing duties and responsibilities.
Time-management and time-critical prioritization skills.

Nice To Haves

3–7 years of Community Association experience and portfolio management experience.

Responsibilities

Manage a portfolio of community properties, with the portfolio determined annually by the Branch President and Vice President.
Establish and maintain positive relationships and communicate effectively with leadership and support teams.
Supervise, oversee, and train management staff.
Implement a proactive calendar for consistent client communication.
Determine staffing needs and oversee onboarding and training.
Conduct Performance Planning Reviews and quarterly check-ins with direct reports, and oversee completion of the process throughout the reporting structure.
Develop and oversee action plans for retaining at-risk clients, including meeting attendance and account support, and manage escalations or transitions to a manager.
Follow up with clients and staff regarding customer thermometer responses.
Attend meetings with directors, clients, and prospective clients as needed.
Provide timely reports and updates to leadership about clients, the assigned team, and the client portfolio.
Oversee financial impacts, including chargebacks, Manager/Admin productivity, and payroll overtime control.
Ensure the team delivers materials to clients as required by contract.
Ensure the team delivers and adheres to company programs, information, and directives.
Ensure the team successfully utilizes integrated services for clients.
Participate in and oversee internal controls and management standards.
Observe, display, and promote company pillars, values, goals, and the branch management plan.