Executive Director

Medical Health Associates of Western New York PLLC•Buffalo, NY

11d•$150,000 - $180,000

About The Position

Medical Health Associates of Western New York (MHAWNY) seeks an experienced, collaborative healthcare administrator to lead shared administrative functions supporting five independently operated divisions across seven locations. Operating as a management services organization (MSO), MHAWNY provides centralized resources while preserving each practice’s individual identity and clinical autonomy. Reporting to the Board of Directors, the Executive Director leads the administrative team, partners with physician leadership, oversees operational performance and compliance accountability, and implements Board-approved priorities. This is a hands-on executive administration role, not a traditional CEO position with unilateral authority over practice strategy. The Executive Director leads and supports the established administrative leadership team across operations, finance, human resources, and billing; serves as a principal liaison among the Board, physician owners, practice leaders, administrative staff, and external stakeholders; and facilitates communication and consensus across practices. The role oversees shared administrative support functions, financial and business performance, contract management and negotiations, and workforce and provider recruitment support. It also partners with operational leadership to assess workflows, technology, vendor relationships, business continuity, and cost-saving opportunities, and supports affiliation or acquisition integration planning only when directed by the Board. The Executive Director serves as MHAWNY’s designated Compliance Officer and Privacy and Security Officer, overseeing the organization’s healthcare compliance, patient privacy, information security, and risk-management programs. The role develops and monitors compliance policies and procedures, ensures attention to applicable healthcare laws and standards including HIPAA, coordinates investigation and corrective actions for potential risks, and promotes organization-wide accountability. Success includes responsive shared services, strong physician and Board relationships, clear compliance accountability, improved efficiency and cost stewardship, engaged administrative leadership, and support for the independence of affiliated pediatric practices.

Requirements

Bachelor’s degree in healthcare administration, business administration, practice management, or a related field.
Substantial progressive leadership experience in healthcare administration, physician practice management, or a comparable healthcare setting.
Demonstrated success leading administrative teams, partnering with physicians and governing boards, and improving operational effectiveness.
Working knowledge of healthcare compliance, HIPAA privacy and security, financial oversight, and vendor management.
Strong background negotiating and managing complex business contracts, including leases, vendor agreements, and employment contracts, with a working understanding of associated legal and regulatory considerations.
Collaborative leadership, physician relationship management, executive communication, diplomacy and consensus building, healthcare business acumen, operational improvement, risk awareness, ethical judgment, adaptability, and ability to influence without direct authority over independent practices.

Nice To Haves

MBA, Master of Healthcare Administration (MHA), or closely related graduate degree.
Certified Medical Practice Executive (CMPE) designation.
Experience with multi-site physician groups, independent practices, or MSO/shared-services environments.
Provider recruitment experience.
Familiarity with healthcare IT and emerging technology.

Responsibilities

Lead, mentor, and support the administrative leadership team, including operations, finance, human resources, and billing.
Serve as a principal liaison among the Board of Directors, physician owners, practice leaders, administrative staff, and external stakeholders.
Implement Board-approved priorities and facilitate communication and consensus across practices with differing cultures and operating preferences.
Provide practical recommendations to the Board regarding administrative performance, emerging risks, and improvement opportunities.
Oversee the effectiveness and service quality of shared administrative support functions across affiliated practices.
Partner with the Director of Operations & Quality to evaluate workflows, technology infrastructure, vendor relationships, business continuity, and cost-saving opportunities.
Identify appropriate applications of artificial intelligence and emerging technologies, considering privacy, security, workflow, and organizational readiness.
Support due diligence and administrative integration planning for potential affiliations or acquisitions when directed by the Board.
Serve as MHAWNY’s designated Compliance Officer and Privacy and Security Officer, overseeing healthcare compliance, patient privacy, information security, and risk-management programs.
Develop, implement, maintain, and monitor compliance programs, policies, and procedures in collaboration with clinical and administrative leadership, legal counsel, and outside advisors.
Oversee compliance matters involving malpractice, patient discharge procedures, patient privacy, information security, and other regulatory requirements.
Identify, assess, and address compliance and security risks, including coordinating investigations, corrective actions, and appropriate reporting or escalation to the Board.
Promote a culture of compliance and accountability through education, communication, monitoring, and adherence to policies and procedures.
Partner with the Finance Manager and Billing Manager to review budgets, financial reports, administrative expenses, and financial controls.
Identify opportunities to improve purchasing, vendor arrangements, shared-service efficiency, and responsible resource allocation.
Provide financial and operational information to support informed Board decisions.
Oversee negotiation, administration, and management of organizational contracts, including facility leases, vendor agreements, employment contracts, and other business agreements.
Lead contract negotiations to secure favorable terms, cost-effectiveness, and alignment with MHAWNY’s operational and financial objectives.
Review contractual terms, obligations, risks, and legal considerations in collaboration with legal counsel and other appropriate advisors.
Partner with physician leadership, the Board, and administrative leaders to evaluate contractual needs, renewals, amendments, and potential concerns.
Oversee contract performance, compliance with contractual obligations, and timely management of renewals and terminations.
Identify opportunities to improve contract terms, reduce organizational risk, and achieve cost savings through vendor and contract management.
Build trust and credibility with physicians, advanced practice providers, and practice leadership.
Navigate differences in priorities and communication styles with diplomacy, sound judgment, and a service-oriented approach.
Represent MHAWNY professionally with vendors, professional advisors, insurers, and other healthcare stakeholders.
Partner with the Director of HR on workforce planning, administrative talent development, and organizational effectiveness.
Support physician, advanced practice provider, and clinical recruitment initiatives in collaboration with individual practices and HR.
Provide informed guidance on provider recruiting challenges, retention, and related workforce needs.