Executive Director

Primrose Retirement Communities, LLC • Appleton, WI

9d

About The Position

The Executive Director oversees the continuity, consistency, and quality of services across the community, including nursing care, resident engagement, dining services, housekeeping, and general maintenance. The role builds positive relationships with residents and families, promotes open communication, and responds to questions, concerns, and grievances in a timely and professional manner.

The Executive Director develops, implements, and administers the budget; monitors food, supply, and labor costs; and addresses expense variances. The position also oversees business-related activities such as bank deposits, rent recaps, monthly bills, and payroll. It provides leadership to departmental leaders and their teams to uphold company policies, the Primrose Mission, and Core Values.

The role oversees employee onboarding and ensures new-hire and annual staff training requirements meet state and Primrose standards. It is accountable for the performance of all community departments, including evaluating performance, providing feedback, and applying disciplinary actions in accordance with company policies.

Requirements

• At least 3 years of leadership experience in senior living, assisted living, healthcare, or a related industry.
• Demonstrated success leading teams and managing community operations.
• Knowledge of federal, state, and local regulations related to assisted living and memory care.
• Meets or has the ability to meet applicable state requirements for Assisted Living Executive Directors.
• Experience managing budgets, financial performance, and operational goals.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities, maintain regulatory compliance, and respond to urgent community needs as necessary.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and ability to learn and effectively use electronic health records, scheduling, payroll, and other business software systems.

Nice To Haves

• Bachelor’s degree in healthcare administration, gerontology, business, or a related field preferred.

Responsibilities

• Ensure continuity and consistency in the delivery and quality of nursing care, resident engagement, dining services, housekeeping, and general maintenance.
• Build positive relationships with residents and their families, promote open communication, and address questions, concerns, and grievances in a timely, professional manner.
• Develop, implement, and administer the budget; keep food, supply, and labor costs within budgeted parameters; and address expense variances.
• Oversee business-related activities, including bank deposits, rent recaps, monthly bills, and payroll.
• Provide effective leadership to departmental leaders and their teams in upholding company policies, the Primrose Mission, and Core Values.
• Oversee the employee onboarding program and ensure new-hire and annual staff training requirements are met according to state and Primrose standards.
• Oversee and evaluate the performance of all community departments, provide feedback, and apply disciplinary actions in compliance with company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive