Executive Director

Integritus Healthcare•Greenfield, MA

About The Position

The Executive Director/Administrator is responsible for the overall direction of hospice services. This includes employing qualified hospice personnel, providing and coordinating hospice services, and establishing standards of care that comply with federal and state regulations and guidelines. The Executive Director establishes, implements, and evaluates hospice service goals and objectives that promote quality standards and support the organization’s philosophy. The role includes operational planning and budgeting, ensuring legal and regulatory compliance, monitoring financial stability, evaluating services and personnel against measurable outcomes, and managing conflicts and complaints. The Executive Director maintains effective communication, ensures appropriate staffing and staff development, and supports interdisciplinary care. The position also oversees service policies and procedures, staff supervision, service utilization, coordination with other departments and external agencies, operational progress, and reporting to the Governing Body. The Administrator may have on-call responsibilities as needed and performs other duties as assigned.

Requirements

Three to five years of experience in health care and management.
Bachelor’s degree in business administration.
Valid driver’s license.
Ability to supervise and direct professional and administrative personnel.
Ability to deal tactfully with the community.
Knowledge of corporate business management.
Understanding of hospice care and the services provided to patients and families or caregivers through an interdisciplinary group.
Intimate knowledge of Medicare Hospice Certification.
Ability to travel and drive in varying weather and road conditions.

Nice To Haves

Experience in hospice care is preferred.
A master’s degree in a health care-related field is preferred.
Understanding of hospice philosophy and issues related to death and dying.

Responsibilities

Direct the overall operation and provision of hospice services.
Employ qualified hospice personnel and coordinate their evaluations.
Establish, implement, and evaluate goals and objectives for hospice services.
Plan operations and budgets.
Ensure compliance with legal, regulatory, and accreditation requirements.
Monitor business operations to maintain financial stability.
Evaluate hospice services and personnel using measurable outcomes and objectives.
Manage and resolve conflicts and complaints.
Establish and maintain effective communication channels, including integration of technology as applicable.
Keep hospice personnel current with clinical information and practices.
Ensure adequate and appropriate staffing.
Oversee staff development, including orientation, in-service training, continuing education, competency testing, and performance improvement.
Ensure interdisciplinary care and supportive services for personnel.
Coordinate with other departments, services, senior management, agencies, and vendors as appropriate.
Keep staff and the organization current on local and national hospice issues and trends.
Develop and implement service policies and procedures to accomplish identified outcomes.
Direct staff in admission, discharge, transfer, revocation, and provision of services to patients.
Ensure appropriate staff supervision during all service hours.
Monitor service utilization to ensure comprehensive care is delivered.
Ensure services provided by other agencies are authorized by hospice.
Monitor progress toward operational and strategic goals.
Ensure the Governing Body receives appropriate data and regular, complete reports.
Ensure adequate space, equipment, and supplies are available.
Derive actionable objectives from evaluations of hospice services and personnel.
Ensure organizational structures and systems promote interdisciplinary care.
Maintain ethical standards in business and clinical practice.
Perform Administrator on-call duties as needed.
Perform other duties as assigned.