Executive Director

Heart to Heart Hospice•Sugar Land, TX

About The Position

The Executive Director organizes and directs the agency’s ongoing functions, including operational and organizational planning, budgeting, and monitoring progress toward operational and strategic goals. The role ensures interdisciplinary care is provided while ethical business and clinical practices are maintained, and directs staff in delivering services to patients. The Executive Director is responsible for employing and developing qualified personnel, maintaining appropriate staff supervision and support, and ensuring the agency operates in compliance with applicable laws, Medicare regulations, and personnel policies. The position also oversees budgeting and accounting, resolves conflicts and complaints, evaluates programs, services, and personnel, and helps maintain the agency’s financial stability and the health and safety of its patients.

Requirements

Be a licensed physician, registered nurse, licensed social worker, licensed therapist, or licensed nursing home administrator, with at least one year of management or supervisory experience in a health-related setting and an additional year of experience in a health-related setting; alternatively, have at least a high school diploma or general equivalency degree and at least two years of management or supervisory experience in a health-related setting.
Bachelor’s degree or equivalent experience and knowledge in hospice or healthcare operations and sales management.
At least three years of progressive experience managing operations in healthcare; hospice experience preferred.
Demonstrated ability to supervise and direct management personnel.
Understanding of business processes and systems that support the healthcare industry.
Experience changing organizational processes to implement standard methods and practices.
Outstanding interpersonal, communication, and presentation skills, along with a strong executive presence.
Current state driver’s license, reliable transportation, and ongoing valid and current auto liability insurance.

Nice To Haves

Knowledge of the Medicare Hospice Benefit.
Experience with EMR or customer relationship software.

Responsibilities

Organize and direct the agency’s ongoing functions, including operational and organizational planning, budgeting, and monitoring progress toward operational and strategic goals.
Ensure interdisciplinary care is provided while ethical business and clinical practices are maintained.
Direct staff in their duties, including admission, discharge, transfer, revocation, and provision of services to patients.
Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service training, continuing education, competency testing, and performance improvement.
Ensure appropriate staff supervision during all service hours and ensure support services are available to staff.
Maintain knowledge of service systems in the community served by the agency and ensure services provided are approved by the hospice.
Ensure the agency operates in compliance with federal and state law.
Manage conflict and complaint resolution.
Implement and monitor an effective budgeting and accounting system that promotes patient health and safety and monitors business operations to ensure financial stability.
Evaluate programs, services, and personnel.
Perform other duties as required.
Ensure overall compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.