Executive Director - PCHA Required

Senior Lifestyle•Horsham Township, PA

13h•Onsite

About The Position

The Executive Director leads the day-to-day operations of a senior living community and serves as its on-site executive. The role oversees community operations and supports high-quality hospitality and resident satisfaction. The Executive Director is the primary point of contact for staff, residents, prospective residents, community organizations, government agencies, and the public when needed. The position is responsible for resident retention and addressing concerns raised by residents and their families; responding appropriately and promptly to inquiries; monitoring competitors; meeting contact, leasing, and occupancy expectations; and maintaining budget accountability and cash flow. It also includes employee hiring, training, discipline, and termination in accordance with company policy; maintaining community licenses; leading staff meetings; protecting resident rights; representing the community in social, civic, and professional organizations; and managing other support and management roles as needed.

Requirements

At least 3 years of sales and marketing or business management experience, preferably in the senior housing industry.
Professional communication and listening skills with residents, guests, and coworkers.
Strong management skills and willingness to work harmoniously with all staff members.
Ability to switch tasks quickly and often.
Active driver’s license.
Current PCHA license.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the on-site executive for all community operations and primary point of contact for staff, residents, prospects, community organizations, government agencies, and the public when needed.
Support resident retention by working with residents and their families and addressing issues that arise.
Respond to and follow up promptly and appropriately with walk-in, phone, and mail inquiries.
Stay up to date on competitor information.
Meet expectations for meaningful contacts, leases, and occupancy.
Maintain budget accountability and cash flow, anticipating and minimizing negative budget variances and deficits.
Hire, train, discipline, and terminate employees in accordance with company policy.
Maintain all local, state, and federal licenses for the community.
Lead staff meetings.
Promote and protect resident rights, helping residents make informed decisions and treating them with dignity and respect.
Represent the community in local, state, and professional organizations and participate in social and civic affairs.
Manage other support-level and management roles as needed.