Executive Director

Brookdale Senior Living Inc.•Lewiston, ID

About The Position

The Executive Director leads the day-to-day operations of a larger senior living community, including communities with 60–65 units and two product lines or 65–175 units with up to two product lines. The role is responsible for associate relations, resident and family engagement, financial performance, and regulatory compliance. The Executive Director creates and executes the community business plan, develops the team, works with sales to drive results, and partners with the district team to grow revenue and profitability. The position is also responsible for fostering an inclusive culture and delivering high-quality resident experiences and care. The Executive Director oversees all community operations, develops and manages operating and capital budgets, supports staffing and associate development, and maintains resident satisfaction and retention. In assisted living or memory care communities, the role works collaboratively with the clinical leader to ensure appropriate resident care and services. The Executive Director also leads sales and marketing efforts, builds local relationships, oversees property standards and maintenance, and ensures company policies, licenses, and applicable legal and regulatory requirements are met. The position requires a bachelor’s degree and at least three years of related operational leadership experience, although additional experience may substitute for education year-for-year. A valid administrator license is required in states where applicable, as well as a valid driver’s license and access to a private vehicle for business use. The role involves occasional travel, driving, on-call availability as needed, and occasional weekend, evening, or night work when needed to ensure shift coverage.

Requirements

Bachelor’s degree required; additional years of experience may substitute for the education requirement on a year-for-year basis.
Minimum of three years of related operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical skills and an in-depth understanding of the organization and business.
Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units.
Ability to manage department leaders and carry out supervisory responsibilities in accordance with company policies and applicable laws.
Advanced knowledge of the organization, industry, and a functional discipline.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Ability to delegate assignments appropriately based on individuals’ skills, roles, and interests.
Demonstrated ability to drive results, exercise good judgment, solve problems, and make decisions.
Ability to perform the physical demands of the role, including standing, walking, sitting, handling or feeling objects, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and lifting up to 50 pounds.
Ability to work occasional weekends, evenings, or nights if needed to ensure shift coverage and to be on call as needed.
Ability to travel occasionally and drive oneself for work.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Oversee all community operations and interact with staff, residents, prospects, and residents’ family members or representatives as needed.
Develop and implement the community business plan; create, analyze, and execute annual operating and capital budgets; monitor performance against goals; and plan improvements to meet company service and financial standards.
Build strong working relationships with the management team, encourage collaboration, cultivate an inclusive culture, and hold department leaders accountable for performance.
Ensure appropriate staffing levels to meet resident needs and applicable legal requirements.
Support department leaders in attracting, developing, engaging, and retaining associates; recruit and hire associates; ensure appropriate training and development; review employment decisions; and implement strategies to reduce turnover.
Promote resident satisfaction and retention, maintain positive resident relations, resolve resident concerns, support occupancy growth and renewals, partner with the Resident Council as needed, and use survey results to address improvement opportunities.
In assisted living or memory care communities, work with the clinical leader to ensure care and services meet resident needs; oversee admissions, healthcare management, resident documentation, and service plan reviews in accordance with company policy and applicable requirements.
Manage financial performance by developing and executing budgets, meeting or exceeding revenue, profitability, and occupancy goals, addressing unanticipated expenses or revenue shortfalls, and identifying revenue enhancements and expense reductions.
Collaborate with the community sales leader to drive sales and marketing, develop business and leads, build strategic relationships, engage with prospects, and implement approved strategies to maximize revenue and occupancy.
Build positive relationships with local influencers and professionals, participate in local social and civic affairs aligned with the company’s mission, and represent the community and company to appropriate agencies and organizations.
Oversee preventative maintenance and inspect buildings, grounds, and property to ensure they meet company standards.
Enforce company policies and procedures and maintain applicable licenses in accordance with company, federal, state, and local requirements.

Benefits

Medical, dental, and vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional identity theft protection and pet insurance
Paid time off for full-time associates
Paid holidays for full-time associates
Company-provided life insurance for full-time associates
Adoption benefit for full-time associates
Short- and long-term disability coverage for full-time associates
Flexible Spending Accounts for full-time associates
Health Savings Account for full-time associates
Optional life and dependent life insurance for full-time associates
Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates
Tuition reimbursement for full-time associates
Eligibility for equity grants under the long-term incentive plan
Annual bonus incentive for full-time associates in the role
Sales referral bonuses
Advance of naturalization application fees up to $725, less applicable taxes and withholding, for qualified associates employed at least one year
Professional development and ongoing health and wellness programs