Executive Director

The Waters • Lakeville, MN

12d

About The Position

The Executive Director plans, organizes, and directs the community’s day-to-day business operations. The role is accountable for budgeting and financial management and for community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services. The Executive Director helps ensure these services work together to support gracious living, hospitality, and holistic care and wellbeing.

The Executive Director provides exceptional customer service with courtesy, dignity, and respect. In collaboration with home office and community leaders, the role leads and develops teams, supports consistent enterprise-wide processes, manages financial performance and occupancy goals, addresses escalated complaints, coordinates events, oversees inspections and regulatory compliance, and helps maintain effective security and emergency procedures.

Requirements

• Currently licensed as an Assisted Living Director in Minnesota, or able to obtain the license.
• Minimum of three years of relevant experience in customer-oriented leadership.
• Demonstrated ability to manage budgets and profit-and-loss statements, maximize revenue, and manage expenses.
• Commitment to customer service and team member and resident wellbeing.
• Strong leadership and management skills, including relationship building, business acumen, and communication.
• High degree of initiative and creativity, strong judgment, and professional ethics.
• Strong organizational skills and experience negotiating and working toward mutually beneficial solutions.
• High proficiency using Microsoft Office.
• Ability to analyze and communicate financial information concisely and professionally.
• Compassion for and commitment to hospitality and service in elderly care.

Nice To Haves

• Bachelor’s degree in health care, hospitality services, finance, or a related field.
• Previous experience in senior services.

Responsibilities

• Lead, implement, sustain, and reward a culture of wellbeing, teamwork, and respect for residents and team members.
• Work with the home office and community leadership teams to hire, retain, and lead health care, hospitality, and business team members.
• Collaborate with leaders from other Waters communities and corporate operations to develop and implement streamlined, consistent enterprise processes.
• Manage the community budget, labor standards, and community-level expenses; understand and manage profit-and-loss statements, maximize revenue, and manage expenses.
• Work with the Senior Living Consultant to achieve revenue and occupancy goals.
• Support the Director of Health and Wellbeing in financial, human resources, and customer service areas.
• Work with food and beverage leadership to ensure high quality, exceptional customer service, and ambience in the restaurant and café.
• Address escalated resident or guest complaints to ensure the highest level of customer service.
• Coordinate and manage special events with other community leaders.
• Conduct and manage inspections of the community and its services, ensuring compliance with licensing laws, health and safety requirements, and other statutory regulations.
• Partner with the Environmental Services Manager to ensure effective security systems and regular testing of community emergency procedures.

Benefits

• Medical, dental, and vision benefits available the first of the month following the date of hire.
• Company-paid short- and long-term disability.
• Company-provided HSA contribution plus matching dollars.
• Healthy Savings and Rewards Programs.
• Behavioral and mental health resources.
• Generous PTO policy, available for use on day one.
• 401(k) match; automatically fully vested.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed