Executive Director

Harmony Senior Services•Hockessin, DE

About The Position

The Executive Director has full responsibility for the operation and management of the community, including its marketing, business, and financial functions, in accordance with management company and owner policies and applicable federal, state, and local laws and regulations. The role oversees staffing, budgeting, regulatory compliance, resident services and satisfaction, occupancy and marketing, building operations, and capital improvement projects. The Executive Director must live within 30 miles of the assigned community to support timely responses to emergencies on weekends or after hours, and must be able to work flexible hours, including evenings and weekends.

Requirements

Bachelor’s degree.
At least 3 years of experience working as an Executive Director.
Current administrative license for the state where the position is located.
Demonstrated success managing all aspects of senior community operations.
Strong sales leadership and ability to build relationships with community groups to grow census.
Strong customer service and problem-solving skills.
Ability to lead a management team and promote staff development.
Demonstrated financial management proficiency.
Ability to prioritize and manage multiple projects simultaneously.
Thorough knowledge of state and federal regulations.
Must live within 30 miles of the assigned community to ensure timely response to emergencies on weekends or after hours.
Ability to work flexible hours, including evenings and weekends.
Ability to lift, carry, and push up to 25 lbs.

Responsibilities

Oversee hiring practices to ensure compliance with local, state, and federal laws and hire within budgetary guidelines.
Participate in preparing the community budget; train department heads on budget management and oversee departmental budget compliance while maintaining effective care levels and primary resident day expense obligations.
Review monthly financials with department heads, prepare variance reports, develop plans of correction as needed, and achieve NOI.
Lead the approval process for contracts for community services.
Comply with applicable regulations, stay informed of regulatory changes, manage the survey process, prepare plans of correction, and maintain relationships with regulatory agencies.
Oversee risk assessments and required communication with families and physicians for at-risk residents; oversee compliance with incident-reporting guidelines.
Maintain or exceed budgeted occupancy and oversee development and implementation of the marketing plan.
Promote resident relations through daily visits and monitoring resident and family morale; oversee monthly Resident Council Meetings and the resident and family grievance process.
Oversee resident move-ins, the resident satisfaction survey program, and follow-up with families about concerns or missing surveys.
Ensure enforcement of the Resident Bill of Rights.
Make daily rounds to ensure the building is clean and furniture is appropriately placed.
Oversee routine and preventative maintenance programs and capital improvement projects as needed.
Perform other duties as assigned.