Executive Director

Harmony Senior Services•Charleston, SC

12d

About The Position

The Executive Director has full responsibility for the operation and management of the senior community, including its marketing, business, and financial functions. The role operates in accordance with management company and owner policies and applicable federal, state, and local laws and regulations. The Executive Director leads community operations, regulatory compliance, financial performance, occupancy and marketing efforts, resident and family relations, staffing, and building maintenance. To support timely responses to community emergencies outside normal hours, the Executive Director must live within 30 miles of the assigned community. The position requires flexible hours, including evenings and weekends, and the ability to lift, carry, and push up to 25 pounds. Harmony states that it is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. It offers 401(k), benefits packages for full-time and part-time employees, training and career development, work-life balance, and flexible scheduling.

Requirements

Bachelor’s degree.
At least 3 years of experience working as an Executive Director.
Current administrative license for the state where the position is located.
Demonstrated success managing all aspects of senior community operations.
Strong sales leadership and ability to build relationships with community groups to grow census.
Strong customer service and problem-solving skills.
Ability to lead a management team and promote staff development.
Demonstrated financial management proficiency.
Ability to prioritize and manage multiple projects simultaneously.
Thorough knowledge of state and federal regulations.
Must live within 30 miles of the assigned community to ensure timely response to emergencies on weekends or after hours.
Ability to work flexible hours, including evenings and weekends.
Ability to lift, carry, and push up to 25 pounds.

Responsibilities

Oversee hiring practices to ensure compliance with local, state, and federal laws and hire within budget guidelines.
Participate in preparing the community budget; train department heads on budget management and oversee departmental budget compliance while maintaining effective care levels and primary resident day expense obligations.
Review monthly financials with department heads and prepare variance reports in accordance with company guidelines; develop plans of correction as needed.
Lead approval of contracts for community services and achieve net operating income (NOI) goals.
Comply with applicable regulations, monitor changes, manage surveys, prepare plans of correction, and maintain good relations with regulatory agencies.
Oversee risk assessments and required communications with families and physicians for at-risk residents, as well as compliance with incident-reporting guidelines.
Maintain or exceed budgeted occupancy and oversee development and implementation of the marketing plan.
Build and maintain resident relations through daily visits, monitor resident and family morale, and oversee monthly Resident Council meetings.
Oversee the Resident and Family Grievance Process and the resident move-in process.
Oversee resident satisfaction surveys and contact families to address concerns or follow up when a survey is not returned.
Ensure enforcement of the Resident Bill of Rights.
Make daily rounds to ensure the building is clean and furniture is appropriately placed.
Oversee routine and preventative maintenance programs and capital improvement projects as needed.
Perform other duties as assigned.