Executive Director – Senior Product Lead, Tokenization & Network Connectivity | Digital Payments
About The Position
As a Tokenization Product Leader in Chase's Payments Tokenization team, you will own the end-to-end strategy for card tokenization and the connectivity between card networks, partners, and Chase's credit and debit platforms. You will serve as Chase's lead product partner to the networks on tokenization and digital payments, with the goal of enabling smooth provisioning, high approval rates, reduced fraud, and continuity when cards are reissued or replaced. The role has a direct, measurable impact on the business's P&L. You will own the tokenization product and platform, including product operations, scalability, and reliability; define and track performance measures; lead network and partner relationships; and guide the team’s work on emerging digital payment capabilities. The role involves close partnership with Technology and teams including Fraud, Servicing, Risk & Controls, and Legal, while balancing growth, customer experience, and strong controls. You will also build and lead a high-impact product team.
Requirements
- 10 years of experience in financial services, payments, fintech, digital, or product management.
- 4 years of hands-on experience with digital wallets, network tokenization, or card issuing from an issuer, network, processor, fintech, or merchant perspective.
- Demonstrated ability to proactively build product strategy and a supporting roadmap.
- Proven track record of launching products and capabilities with cross-functional teams.
- Strong commercial and financial acumen, including the ability to build business cases and translate data into actionable customer and industry insights.
- Experience managing senior external stakeholders with confidence.
- Experience working in Agile or modern product operating models.
- Proficiency using AI-powered tools to accelerate product discovery, analysis, prototyping, and delivery.
- Bachelor's degree required.
- Must be authorized to work for any employer in the US; immigration sponsorship and transfer of employment visa sponsorship are not available.
Nice To Haves
- Experience leading an Agile or product operating model transformation.
- Background working across multiple payments ecosystem perspectives, such as issuer, network, and merchant.
- Demonstrated ability to help teams adopt new tools and ways of working, including AI-powered capabilities.
Responsibilities
- Set, champion, and deliver Chase's tokenization strategy using market trends and internal data and insights.
- Own the tokenization product and platform end to end, including product operations, scalability, and reliability.
- Define and track performance measures such as provisioning success rates, token approval rates, fraud losses, and card continuity after reissuance.
- Lead strategic relationships with card networks, track and deliver against network mandates, and shape joint roadmaps.
- Position the team to lead in emerging capabilities such as agentic commerce, Click to Pay, token-based authentication, and new wallet types.
- Strengthen connectivity between networks, partners, and Chase's card and debit platforms to minimize failed transactions and broken card experiences.
- Partner with Fraud, Servicing, Risk & Controls, and Legal to balance growth, customer experience, and strong controls.
- Manage and track partner agreements to ensure alignment and accountability.
- Drive product development in close partnership with Technology using Agile and modern product practices.
- Build and lead a high-impact product team, fostering innovation, accountability, and continuous improvement.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
