Product Solutions-Tokenization, Reporting & Vault API's-Payments-Vice President

JPMorgan Chase & Co. • Tampa, FL

1d • $114,000 - $180,000

About The Position

As a Product Solutions Vice President in Merchant Services, you will lead the product strategy and delivery of tokenization and vault services, helping merchants securely and seamlessly store, manage, and optimize payment credentials. You will translate complex platform capabilities into intuitive client experiences, including clear performance reporting and straightforward integration journeys. The role focuses on credential management, reporting experiences, and developer-friendly integrations, partnering with product, engineering, sales, and marketing to deliver measurable client outcomes and accelerate adoption.

Requirements

• 7+ years of experience in payments, merchant services, financial technology, or e-commerce, including hands-on work in tokenization, credential management, or data security products.
• Experience defining client-facing APIs, including developer experience, integration journeys, and documentation for credential, tokenization, or vault use cases.
• Working knowledge of network tokens, including provisioning, lifecycle updates, and network and issuer interactions, as well as acquirer or processor token solutions.
• Experience defining reporting, insights, or analytics products, including metrics, data requirements, and client-facing dashboards.
• Experience working cross-functionally with product, engineering, and commercial teams to deliver outcomes.
• Strong analytical skills and ability to interpret performance data and business metrics.
• Excellent communication and stakeholder management skills, including with senior leaders.
• Ability to manage multiple initiatives simultaneously and operate with a high degree of independence.

Nice To Haves

• Familiarity with payment optimization strategies, such as authorization optimization, account updater capabilities, and network token adoption, and with card-data compliance considerations.
• Experience using AI to accelerate the product lifecycle, such as drafting requirements, synthesizing feedback, or analyzing data, or applying advanced analytics to product decisions and client-facing solutions.
• Experience with platform products and translating technical architecture into clear client value.
• Experience developing customer journeys, personas, and requirements.
• Experience working directly with customers to gather feedback and conduct needs assessments; consulting experience is a plus.
• Experience supporting product pilots, launches, or commercialization efforts.
• Experience with data and visualization tools such as Excel, Tableau, Salesforce, or similar.

Responsibilities

• Lead product strategy, roadmap, and delivery for vault and token services, including credential management, standalone tokenization, metadata, and access controls.
• Drive product direction for tokenization offerings, from provisioning and lifecycle management through how merchants access and use tokens across channels and solutions.
• Define vault interactions for credential management, including how merchants store, update, share, and permission credentials across their business model.
• Own the efficacy reporting experience, including insights, data, dashboards, and notifications that show attributable authorization uplift and cost savings by product.
• Own the client interaction layer for the vault, including the APIs merchants use to manage credentials, tokens, and permissions.
• Define data requirements and success metrics with product, engineering, and data partners to make reporting accurate, consistent, and actionable for clients.
• Develop and refine go-to-market materials, such as product documentation, value propositions, and FAQs, to enable commercial teams, and partner on external content such as landing pages, white papers, and campaigns.
• Analyze client, pilot, and pipeline performance data across lead, opportunity, and contract stages to identify trends, measure impact, and recommend priorities and improvements.
• Partner with product and engineering to define requirements, document use cases, and translate client and commercial feedback into actionable enhancements.
• Partner cross-functionally to drive alignment, execution, and delivery of strategic initiatives across the product lifecycle.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed